Requisition #: 54407
Job Title: Client Service Representative
Country: United States
Employment Status: Full Time
Automatic Data Processing, Inc. (Nasdaq: ADP), with about $10 billion in revenues and about 570,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging over 60 years of experience, ADP offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, heavy manufacturing, and agricultural vehicle dealers throughout the world.
As a Client Service professional, provides outstanding service when handling all client inquiries and interactions.
Provides 1st level product and service support for multiple system platforms to small business clients whose knowledge level ranges from no payroll experience to advanced payroll knowledge.
Answers questions and researches issues regarding payroll, accounting, tax filing, money-movement, and other related ADP services in both an inbound and outbound call center environment.
Defines and resolves issues related to product feature and/or application capability and client product/application knowledge to ensure that the client is utilizing proper processing procedures.
Recognizes and directs issues requiring 2nd level technical support.
Works effectively in the team support environment (service, operations, conversion, tax central, and banking) to achieve total client satisfaction; strives to achieve the team and SBS goals for productivity and call management.
(Experience, Skills, Academic)
Experience in a Client/Customer Services capacity with resultant knowledge of payroll product(s) and processing preferred.
In lieu of client services experience, knowledge of basic accounting and/or payroll is required.
Ability to research and resolve basic payroll questions with minimal assistance on a regular basis.
1-2 years related experience required.
Effective oral and written communication skills required. Good interpersonal skills.
Client service orientation.
Ability to work under the pressure of time constraints and to prioritize client issues.
Ability to consistently deliver quality service under the pressures of volume variances in inbound calls, length of calls, escalations, payrolls during semi-monthly, quarter-end, year-end periods.
Ability to be multi-tasked, work in a fast paced team and meet deadlines.
PC knowledge required.
Must be able to work flexible hours during peak processing periods, including year-end.
Must be able to become proficient in ADP payroll/ accounting procedures within 6 months through in-house and self-directed training programs.
Willingness to take ownership for own work to continuously improve by recognizing training needs.
ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.
All Locations: United States, Augusta, GAUnited States, Bloomington MNUnited States, Chandler, AZUnited States, Chicago, ILUnited States, Cleveland, OHUnited States, Columbus, OHUnited States, Dearborn, MIUnited States, El Paso, TXUnited States, Elk Grove Village, ILUnited States, Sunset Hills, MO
Job Category: Client Service
Area of Interest: Customer Service / Support
ADP - 10 months ago
Automatic Data Processing, Inc. (ADP) is engaged in providing business outsourcing solutions. ADP offers a range of human resource (HR),...