Client Service Representative
Arthur J. Gallagher - Quincy, MA

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  • 07086 Description
Arthur J. Gallagher & Co. , one of the world's largest insurance brokers, provides a full range of retail and wholesale property/casualty (P/C) brokerage and alternative risk transfer services globally, as well as employee benefit brokerage, consulting, and actuarial services in the United States. We also offer claims and information management, risk control consulting, and appraisal services to clients around the world.
At Arthur J. Gallagher Risk Management Services (AJGRMS) , we deliver a full range of insurance and risk management products and services, including traditional and loss-sensitive coverages, captives, alternative risk solutions, and financial products, from offices throughout the United States and Canada, and operations in Bermuda and Puerto Rico. Position Summary : The Account Manager is r esponsible for the day-to-day account management for small to mid-sized clients that are routine/moderately complex client accounts. Essential Duties and Responsibilities:
Manages an assigned book of business and builds, expands, and solidifies relationships with existing clients
Leads appropriate resources to address the client's risk/capital management needs
Secures existing business and drives the sale of additional services and coverage levels
Cultivates relationships with the most senior buyer in the client organization as well as with day-to-day client representatives and buyers
May coordinate the work of administrative support and customer service
May support an Account Executive or a Broker Producer and is the first line of contact when the Account Executive or Broker/Producer is not available

Other duties as assigned

Additional Considerations:Qualifications Required:
Bachelors degree plus 3 or more years client coordination and/or claims management experience
--or--
High School diploma/GED with 8 or more years client coordination and/or claims management experience
Appropriately licensed and/or certified
Able and willing to travel approximately 25% of the time, or less
Working knowledge of Microsoft Windows applications and MS Office Desired:

Knowledge of risk management services Work Traits:
Excellent verbal and written communication skills
Critical thinking and good judgment to quickly determine and prioritize key issues
Meeting facilitation skills - able to professionally conduct large group meetings U.S. Eligibility Requirements:
Interested candidates must submit an application and resume/CV online to be considered
Must be 18 years of age or older
Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
Must be willing to execute Gallagher’s Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more. Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin, or any other legally protected status. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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