Client Service Representative
Escreen, Inc - Overland Park, KS

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eScreen, Inc. is a technology-enabled Third-Party Administrator (TPA) that provides next-generation employment screening applications for hiring and maintaining healthy and drug-free workforces. eScreen, located in Overland Park, KS, was designed to be the ultimate management solution for nationwide employee screening programs

SUMMARY

Client interaction takes place through Inbound and Outbound phone inquiry and email. The position requires strong oral and written communication, and key problem solving skills. Appropriate documentation of client and agent activity is critical. Full Time schedule will vary 7am to 7pm Monday to Friday.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Responds to inquiries related to testing transactions via phone and email.

Tracking and follow up on received source documents and amount of time documents are in process.

Identifies and interprets appropriate steps to resolve the need of the customer.

Coordinates send and receipt of source documents; resolves questions, inconsistencies, or missing information on documents.

Enters data into computer following each action taken, and enters necessary codes to represent the action. Makes necessary corrections to information entered to ensure problem resolution.

Requests documentation from vendors, clinics, or clients as required to complete the testing process.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor degree preferred; Associate degree or equivalent combination of education and experience will be considered.

Note: In the event the candidate does not meet all requirements, the interviewer has the authority to hire at their discretion.

eScreen, Inc. is an equal opportunity/Affirmative Action employer and does not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, disability, veteran or military status, or other protected status covered by federal, state, or local law.

CareerBuilder - 17 months ago - save job - block
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About this company
3 reviews
eScreen tests for a full range of drugs and e-delivers the results. The company provides drug testing products and services to occupational...