Client Service Representative
HealthHelp - East Greenbush, NY

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Position Title: Client Service Representative (East Greenbush)

Job Responsibilities:
Conducts administrative intake and scripted clinical intake of calls for clinical review

Provides quality customer service through interaction with providers, administrative staff and others

Collects and enters confidential information ensuring the highest level of confidentiality in all areas

Refers all calls to a Clinical Reviewer or Supervisor per guidelines

Maintains written documentation according to HH’s documentation policy

Provides ongoing telephonic support to providers and office staff related to HH’s Clinical Review process

Assists in the orientation and training of new Client Service Representatives in department procedures, protocols, and administrative tasks

Provides administrative support to the Clinical Review Department if needed

Carries out other projects and responsibilities as assigned

Participates and understands scope of responsibility pertaining to ongoing QI Projects

Job Qualifications:
Proficiency with medical terminology desirable

Computer experience desirable

High School Diploma

Medical assistant or other clinical or medical office experience desirable

HealthHelp - 19 months ago - save job - block
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