The Client Services Representative performs outreach to clients informing them about health programs and social service programs and advocating for them to obtain healthcare coverage and other services.
** Spanish skills required **
Essential Duties and Responsibilities
Identify and screen clients who may be eligible for assistance with their health care and other social services needs through appropriate programs. Inform and educate clients about their eligibility for programs, facilitate the application process, and assist them in accessing covered services appropriately.
Assist clients in recertification for Basic Health and Medicaid programs.
Assist in the development and implementation of outreach activities and materials to enhance and improve customer service and client relationships through internal and external relationships.
Identify appropriate community resources and develop relationships through marketing, networking and outreach activities.
Monitor and track data entry of application process and additional follow up information.
Implement strategies to collect data on service and access issues as directed through mechanisms such as surveys, questionnaires and time logs. Identify ways to improve current systems and report the information to appropriate individuals.
Education and/or Experience
Associate’s degree (AA) or equivalent from a two-year college or technical school, and
One year experience in a medical setting; or
Equivalent combination of education and experience.