Client Service Representative
NCO Group - New Berlin, WI

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NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle. NCO currently provides services through offices in Antigua, Australia, Barbados, Canada, Guatemala, India, Mexico, Panama, the Philippines, United Kingdom and the United States.

Principal Responsibilities

Act as a liaison between the Client/firm and UAS departments to help ensure that goals are met.

Identify client business needs and expectations to provide solutions to issues or concerns.

Maintain daily contact with assigned clients/firms to ensure appropriate information is provided for the specific needs of each client.

Responsible for responding to daily Client/firm requests, inquiries, and issues through various types of correspondences.

When requested, generate fees and up-sell wherever possible.

Create, maintain, and distribute accurate reports to appropriate parties.

Provide thorough, efficient, and accurate documentation and updates in all required systems for each work event.

Dependant upon position, identify root cause of issues and concerns, determine resolution, and refer to UAS Management.

Dependant upon position, process all payments received, in priority order, on a daily basis at the direction of management and reconcile any discrepancies found in balancing at a batch level or at the end of business.

Dependant upon position input all payments as well as new business efficiently and accurately into record keeping system. When requested, research payments as necessary.

Dependant upon position, maintain and organize all pertinent back up information to substantiate payment postings as necessary.

Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.

Knowledge, understanding, and compliance with UAS policies and procedures.

Follow up in a timely manner to ensure customer satisfaction.

Provide feedback to management concerning possible problems or areas of improvement.

Make recommendations to implement improved processes.

Perform other duties as assigned by management.


High School Diploma or General Educational Development (GED) certificate or equivalent relevant work experience desired.

Previous legal/billing/customer service/bookkeeping experience preferred.

Exhibit strong attention to detail.

Dependant upon position, good mathematical and analytical skills required.

Ability to maintain the highest level of confidentiality.

Proficient personal computer skills, including Microsoft Office.

Excellent interpersonal, written, and oral communication skills.

Ability to work in a team fostered environment.

Ability to work in a multi-tasked environment.

Ability to prioritize and organize work.

Ability to adapt to a flexible schedule.

Work Environment

Office environment.

Ability to lift and/or move 20 pounds with or without accommodation.

We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan.



Customer Service Representative

Primary Location


Work Locations

New Berlin, WI

2520 South 170th Street

New Berlin


Employee Status




Job Level

Entry Level


Day Job

Education Level

High School Diploma/GED/CXC (±11 years)

About this company
196 reviews
NCO Group, Inc. (NCO) is a holding company and conducts substantially all of its business operations through its subsidiaries. NCO is a...