Client Service Representative
Oakwood Worldwide - Hayward, CA

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Oakwood Worldwide is the world’s largest provider of high-quality furnished and unfurnished accommodations. For over half a century, Oakwood has expanded into a multi-faceted business catering to a diversified global market. Our valued employees, who make up the Oakwood team, play a critical role in enabling Oakwood to achieve its steady record of success. At Oakwood, we recognize that our employees are vital in fulfilling our mission of delivering world-class service to our internal and external clients alike.

The client service representative is a customer service professional who likes to make a difference to customers and build business for the company. This associate will be the liaison between sales and operations and will work in our Hayward location and travel to properties in the San Francisco Bay area. If you love helping people and would like to make a significant impact on our customers, you could be our next client service representative.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Review daily reservation schedule and coordinate client Meet and Greets

Conduct guest pre-arrival calls and track status, ensuring guests receive world-class customer service

Responsible for key management including move-in and move-out packages, replacements and master keys

Ensure customer satisfaction through pro-active communication and commitment to resolving customer issues/problems

Establish and maintain effective relationships with customers, managers, support functions and the sales organization

Respond to customer questions regarding properties, move-in/out procedures

Troubleshoot phone, cable and internet issues

Act as a liaison between District Office, Home Services and all after-hours companies; follow-up to ensure resolution

Conduct site tours including escorting prospective residents around properties to introduce them to the community amenities and available units

Participate in apartment walks and inspections prior to new resident move-in

Special projects or other duties as assigned

QUALIFICATIONS:

Customer service experience and strong communication skills

Experience in a client service focused position a plus

Ability to present an “above and beyond” attitude

Ability to effectively communicate with a wide range of client contacts

Self-motivated and a high comfort level with working independently

A natural enthusiasm for resolving problems and helping people

Ability to organize multiple projects and execute solutions

Communicate effectively internally and externally between multiple offices

Ability to travel within the San Francisco Bay area with own car (mileage on the job reimbursed)

Oakwood Worldwide offers a very competitive compensation and benefits package. Along with competitive salary, personal recognition and career growth, the company offers medical, dental, vision, short and long-term disability insurance, tuition reimbursement, flexible spending accounts, paid vacation and sick leave, paid holidays, and a 401(k) plan.

EOE, M/F, D/V

Oakwood Worldwide - 11 months ago - save job - block
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