Client Service Representative
PHH Arval - Sparks, MD

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  • Work with an assigned client portfolio of small clients, mainly service card only. • Respond to client queries and resolve issues and problems. • Conduct client training on PHH Interactive and client facing systems • Input vehicle orders into PHH Interactive during vehicle ordering season. • Maintain co-operative working relationships among team and internal PHH staff.
  • Maintain and update an internal client policy document as required for each assigned client. • Respond to and follow-up on client requests and activities throughout the business. • Use personal judgment and initiative to develop effective and constructive solutions to challenges and obstacles facing your client. • Develop and maintain knowledge of PHH services, billing, expense reporting, service card, selector development etc.
  • Maintain an excellent working knowledge of all PHH systems that impact the client • Provide some administrative support during peak or busy times within the branch • Other duties as assigned by Regional Director

About this company
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Two staples of modern life -- homes and houses -- come together at PHH. The company's operations consist of PHH Vehicle Management...