Act as a single point of contact between the local client (SMB) and the Company
Work with SMBs and Partners to gather needed information and requested files in a timely and efficient manner
Effectively communicate to SMBs what is required to develop and launch a quality StoreFront
Resolve all related problems and concerns of the SMB and Partner
Train SMBs on the use and management of the StoreFront backend, analytics and social media platform
Establish baselines for new SMBs before their StoreFront and SEO solution is integrated into the build
Provide ongoing customer support for each SMB related to your team
Maintain and build stronger relationships with our SMBs and Partners to reduce churn and increase customer loyalty
Effectively upgrade existing clients into the company's extended lines of products
Work to reduce costs and increase profitability by providing confidence-building communication to SMBs and upgraded solutions from the company's line of products
Meet and exceed defined targets for revenue and retention in relationship to new storefronts and 1st year renewals
Analyze performance in relationship goals and develop strategies to reach expected performance
Maintain and help define an industry leading customer experience
Drive improvements within the team and across departments to exceed the customers' expectations
Collaborate with key personnel within Channel Sales, Marketing and Product Development to increase revenue and improve the experience of existing and new accounts
Efficiently collect data from customers in all areas related to StoreFront, Fulfillment and product development
Arrive to work each day, appropriately attired, on time for scheduled shifts and possessing a positive attitude toward the work at hand
All other responsibilities as assigned
Desired Skills and Abilities:
Customer support experience
Basic sales technics and problem solving
Ability to navigate the internet
Ability to learn new operations and functions effectively
Ability to organize and prioritize responsibility
A working knowledge of Web Design, HTML/CSS and Photoshop
Salt Lake based company seeking Client Service Representatives for the Salt Lake area.
Includes a competitive benefit package, including health, dental, vision, life insurance, as well as 401(k)and Flexible Spending Account.
Must be able to pass a pre-employment, post-offer background check.
Resource Management - 2 years ago
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We're a PEO whose purpose is to administer the day to day functions of being an employer, so our clients can focus their efforts on growing...