Account Executive
Ryan Specialty Group - Los Angeles, CA

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Job Description:
Ryan Specialty Group, LLC (RSG) is a global organization
comprised of wholesale insurance brokerage, Managing
General Underwriters,and syndicates at Lloyd's of
London. R-T Workers’ Comp. Specialty, one of our
premiere business segments, seeks an Account Executive
to join a growing, fast-paced office located in downtown
Los Angeles, California. The ideal candidate will
possess a minimum of 3 years of administrative support
experience within a corporate office environment,
insurance industry experience preferred. Current
California Agent/Broker Fire & Casualty license
desirable.

Essential Responsibilities:
  • Service existing policies, act as liaison between
agency/carrier/in-house staff.
  • Check to ensure that appropriate changes were made
to resolve customer’s problems/issues.
  • Confer with customers by telephone/fax/email or
in-person in order to provide information, take
orders or cancel accounts, or to obtain details of
complaints.
  • Keep records of customer interactions and
transactions, recording details or inquiries,
complaints and comments, as well as actions taken.
  • Refer unsolved customer grievances to designated
departments for further investigation and
resolution.
  • Keeping open all lines of communication with both
the agencies and companies to ensure quality
customer service.
  • Ensure that policy requirements are fulfilled,
including any necessary loss control related items
needed are finalized and the completion of any and
all requested documents are received.
  • Confer with retail agents/agencies to obtain and
provide information when claims are made on a
policy.
  • Perform administrative tasks, such as maintaining
records on accounts placed by carrier and by retail
agency as well as assisting the marketing department
as required.
  • Attend meetings, seminars, and programs to learn
about new products and services, learn new skills,
or receive technical assistance as required.

Education/Experience/Skills:
  • Bachelor’s degree preferred.
  • Minimum 3-5 years of administrative support
experience within a corporate environment.
  • Insurance products and services experience requires-
Workers' Comp experience highly desirable.
  • Basic knowledge of administrative and clerical
procedures and systems to include Microsoft Word and
Excel.
  • Strong knowledge of principles and processes for
providing customer and personal services such as
customer needs assessment, meeting quality standards
for services, and evaluation of customer
satisfaction.
  • Excellent communication and verbal abilities to
ensure that all customers (internal/external) are
properly served in a timely and professional manner.
  • Ability to prioritize, handle multiple tasks
simultaneously, and meet established deadlines a
must.
  • Excellent organizational and follow-up skills to
perform the job functions effectively.
Ryan Specialty Group is an Equal Opportunity Employer
Division/Department : R-T Specialty, LLC
% of Travel Required : None

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