Client Service Representative
Source of Future Technology, Inc. - Santa Fe, NM

This job posting is no longer available on Source of Future Technology, Inc.. Find similar jobs: Client Service Representative jobs - Source of Future Technology jobs

SOFT's client located in Santa Fe, NM is looking for a Client Service Representative for a contract assignment.

Duties: Primary duty will be calling medical offices and obtaining missing information. Typing, e mailing and faxing information as part of daily duties. May direct telephone calls and visitors. Opens, sorts, and distributes mail. Provides clerical support as necessary, including filing, faxing, copying, performing data entry, etc. May respond to routine inquiries for information according to department guidelines. Completes other duties as requested. Contacts are primarily within immediate work unit. Contacts involve obtaining or providing information requiring little explanation or interpretation. Knowledge of word processing and spreadsheet software applications is important. Requires very few, if any of the requisite skills to perform the required tasks of the position at this level. Receives detailed instructions on all work. All activities are closely supervised and work is reviewed upon completion.

Skills: Previous call center and/or phone reception experience strongly preferred. Work in a healthcare office is also preferred. Responds to internal and external client inquiries. Analyzes testing information submitted via test requisition and resolves any discrepancies. Ensures proper documentation in client and patient records. Serves as a client liaison for all medical, technical, sales and support services. Responsible for the communication of relevant results and coordination of appropriate follow-up with the customer. Work is performed under direct supervision. Follows standard practices to obtain solutions. Contributions are usually limited to task related activities. Errors have some impact on client retention and patient care. Primary communication with immediate supervisor, peer client service representatives, laboratory technicians, medical staff, sales staff and external clients. 0-1 years Client Service experience and Bachelor's degree strongly preferred.

Education: Typical minimum education and experience required is High School and 0 - 1 year of related experience.

Source of Future Technology, Inc. - 14 months ago - save job - block
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