Trulia (NYSE: TRLA) is looking for a talented individual to join the high performing, hard working and fun loving Advertising Operations team. This department consists of two groups – campaign managers (trafficking) and client managers (customer service). The Client Service Manager will be responsible for implementing and optimizing display and listing campaigns for Trulia’s auction and new home developer accounts. The metrics of success depend mainly on customer satisfaction and revenue recognition. The Client Service Manager will work closely with Sales and Trafficking to ensure orders are fully delivered and advertisers’ expectations are exceeded. The key metrics of success are related to billed revenue, client satisfaction, and retention rates. The ideal candidate will have a track record of facing problems smartly and with confidence, overcoming obstacles with limited time or resources and most importantly, maintaining composure under pressure. The Client Service Manager must be a top notch team player willing to collaborate on a variety of projects as well as an efficient and trustworthy independent producer. He or she must also be comfortable in a rapidly changing work environment. Amazing attention to detail, superb written and verbal communication skills and creative problem solving abilities are must-have qualities. If you are an analytical thinker and a people person, you will thrive in this new role. Trulia has over 23 million monthly unique visitors, a wide variety of unique advertising products and a rapidly growing mobile presence. This position can be based either in Trulia’s Manhattan office near Union Square or in Trulia’s San Francisco headquarters. Responsibilities
Develop processes to measure growth and performance of assigned accounts
Work with Trafficking group to optimize campaign performance and accurately forecast revenue based on detailed pacing and delivery data
Work with Sales Development group to evaluate campaign performance for use in developing new and better vertical specific ad products
Support Sales representatives with account reviews and in-person meetings
Collect data from a variety of sources (comScore, Omniture, Hitwise, DFP, Trulia specific query tools, etc.) to compose clean, meaningful reports for internal and external use
Develop and nurture client relationships to exceed quarterly satisfaction goals. Exhibit flexibility, patience and professionalism at all time
Become Trulia.com expert, capable of answering off-the-cuff questions with ease or directing queries to the appropriate parties
Proactively seek new online advertising knowledge, keep current with interactive media trends
BA/BS with strong academic record
At least 1 year experience in client services or account management, preferably for an internet media company.
Passion for providing excellent service and exceeding client expectations
Familiarity with DFP, DSM, Adapt, Boomerang, AdSense, Ad Exchange, Rubicon, Salesforce.com, comScore, Omniture and other relevant programs is a plus
Expertise in all standard Windows Microsoft programs, especially Excel and PowerPoint
Self-motivated and proactive with superior organization skills and incredible attention to detail
Excellent written and verbal communication skills
Confidence interacting with people across all departments and levels of the organization both internally and externally
Understanding of online advertising industry, text links, rich media display products, campaign success metrics, media buying/selling, and sales process preferred
High caliber recommendations
Since 2005, Trulia's been focused on building the most vibrant and valuable marketplace in the real estate industry.
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