Client Services Manager (NY or SF)
Trulia - San Francisco, CA

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Trulia (NYSE: TRLA) is looking for a talented individual to join the high performing, hard working and fun loving Advertising Operations team. This department consists of two groups – campaign managers (trafficking) and client managers (customer service). The Client Service Manager will be responsible for implementing and optimizing display and listing campaigns for Trulia’s auction and new home developer accounts. The metrics of success depend mainly on customer satisfaction and revenue recognition. The Client Service Manager will work closely with Sales and Trafficking to ensure orders are fully delivered and advertisers’ expectations are exceeded. The key metrics of success are related to billed revenue, client satisfaction, and retention rates. The ideal candidate will have a track record of facing problems smartly and with confidence, overcoming obstacles with limited time or resources and most importantly, maintaining composure under pressure. The Client Service Manager must be a top notch team player willing to collaborate on a variety of projects as well as an efficient and trustworthy independent producer. He or she must also be comfortable in a rapidly changing work environment. Amazing attention to detail, superb written and verbal communication skills and creative problem solving abilities are must-have qualities. If you are an analytical thinker and a people person, you will thrive in this new role. Trulia has over 23 million monthly unique visitors, a wide variety of unique advertising products and a rapidly growing mobile presence. This position can be based either in Trulia’s Manhattan office near Union Square or in Trulia’s San Francisco headquarters. Responsibilities

Develop processes to measure growth and performance of assigned accounts

Work with Trafficking group to optimize campaign performance and accurately forecast revenue based on detailed pacing and delivery data

Work with Sales Development group to evaluate campaign performance for use in developing new and better vertical specific ad products

Support Sales representatives with account reviews and in-person meetings

Collect data from a variety of sources (comScore, Omniture, Hitwise, DFP, Trulia specific query tools, etc.) to compose clean, meaningful reports for internal and external use

Develop and nurture client relationships to exceed quarterly satisfaction goals. Exhibit flexibility, patience and professionalism at all time

Become Trulia.com expert, capable of answering off-the-cuff questions with ease or directing queries to the appropriate parties

Proactively seek new online advertising knowledge, keep current with interactive media trends

Requirements

BA/BS with strong academic record

At least 1 year experience in client services or account management, preferably for an internet media company.

Passion for providing excellent service and exceeding client expectations

Familiarity with DFP, DSM, Adapt, Boomerang, AdSense, Ad Exchange, Rubicon, Salesforce.com, comScore, Omniture and other relevant programs is a plus

Expertise in all standard Windows Microsoft programs, especially Excel and PowerPoint

Self-motivated and proactive with superior organization skills and incredible attention to detail

Excellent written and verbal communication skills

Confidence interacting with people across all departments and levels of the organization both internally and externally

Understanding of online advertising industry, text links, rich media display products, campaign success metrics, media buying/selling, and sales process preferred

High caliber recommendations

About this company
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Trulia’s close-knit teams of energized & happy brainiacs creatively help people make smarter real estate decisions. This is an...