Client Services Quality Specialist
Regions Financial Corporation - Hoover, AL

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Responds to customer's inquiries or complaints regarding company's products or services. May make periodic calls to existing customers to determine satisfaction with the company, products and services. Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies. Coordinates problem resolution with appropriate departments. Informs customers of standard procedures or resolution of problem. Follows up, either verbally or in writing, to ensure customer satisfaction.

Qualifications

High school diploma or equivalent and five years of experience in customer service or related area. Good verbal and written communications skills. Basic computer skills desired.

Bilingual (English/Spanish) preferred

Regions Financial Corporation - 2 years ago - save job
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