We are building a world-class client services team to take care of our amazing customers. If you are passionate about delivering exceptional service, we want you on our customer-loving, fun, curious, dedicated, sometimes silly and extremely hard-working team.
This position will entail doing what you love all day long - helping people. Through phone and email you will be interfacing with our wonderful customers, and working through various questions with them to help make their event a success. Your mastery of the Eventbrite platform will be invaluable to our customers as you help them learn more about effective way to set up events with us, how to promote their events, resolve day-of-event concerns, and provide information on pricing and payments. Ultimately your goal will be to delight our customer and send them away with more knowledge and a smile.
Provide world-class service to our event organizers and attendees via phone and email.
Be an expert on Eventbrite features as they are launched.
Escalate customer issues to appropriate channels when needed.
Provide instruction and tutorials about our service to existing customers.
Represent the voice of our customers internally by interfacing and collaborating with other internal teams when appropriate.
Demonstrated aptitude for and love of providing exceptional customer service.
A natural enthusiasm for resolving problems and helping people.
Ability to learn new technology at lightning speed.
The stamina to field dozens of calls and emails per day with a smile.
We are committed to providing outstanding live customer service 24 hours/day. Our team must be flexible in order to keep all of our shifts covered! This shift will be full-time, Friday - Tuesday each week, with Wednesday and Thursday off. This means working weekends on a regular basis.
Bachelors Degree or Equivalent Experience
If this sounds like your cup of tea, we’d love to hear from you.
NOTE: Please only apply to ONE of our Client Services openings. If after reviewing your application, we feel you might be a better fit for our other openings, we will consider you for those instead. Thanks!
Eventbrite - 17 months ago