Client Services Representative
OmniComm Systems, Inc. - North Lauderdale, FL

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POSITION SUMMARY

Provides level I/II technical support to OmniComm personnel and customers via telephone, email and web. Troubleshoot, identify , resolve and document reported problems.

PERSONAL QUALITIES

  • Ability to work in a fast paced collaborative, multitasking, multidisciplinary environment
  • Excellent work ethics
  • Excellent interpersonal and collegial skills
  • Commitment to high quality with strong attention to detail
  • Excellent verbal and written communication skills
  • Eager to learn new skills
RESPONSIBILITIES

  • Provides real time support to customers and staff via telephone, email and web
  • Responds to customer inquiries and request for product information
  • Troubleshoot, identify, resolve and document reported problems
  • Collaborate with customers and internal staff to identify and resolve issues
  • Helps maintain the competitive edge of our products by contributing to the evolution of product development through submitting enhancement ideas and forwarding client feedback
  • Assists with planning and management of product pre/post installations and other account management activities
  • Occasionally provide support during nights/weekends/holidays
SKILLS NEEDED

  • Demonstrated ability to understand and anticipate the needs of the customer and to provide solutions and recommendations
  • Excellent written, interpersonal and communication skills
  • Possess the ability to clearly represent OmniComm both verbally and in writing
  • Proficient in the use of Microsoft Office, including e-mail
  • Solid understanding of client-server software and networks
  • Basic knowledge of computer programming concepts
  • (Preferred) Experience with SQL and JavaScript
  • (Preferred) Knowledge of clinical trials
QUALIFICATIONS NEEDED

College degree with a major in Computer Science, or two years related experience with programming languages

Monster - 23 months ago - save job
About this company
OmniComm Systems, Inc. provides Web-based Electronic Data Capture (EDC) software and services that streamline the clinical research process....