Provides level I/II technical support to OmniComm personnel and customers via telephone, email and web. Troubleshoot, identify , resolve and document reported problems.
PERSONAL QUALITIES
Ability to work in a fast paced collaborative, multitasking, multidisciplinary environment
Excellent work ethics
Excellent interpersonal and collegial skills
Commitment to high quality with strong attention to detail
Excellent verbal and written communication skills
Eager to learn new skills
RESPONSIBILITIES
Provides real time support to customers and staff via telephone, email and web
Responds to customer inquiries and request for product information
Troubleshoot, identify, resolve and document reported problems
Collaborate with customers and internal staff to identify and resolve issues
Helps maintain the competitive edge of our products by contributing to the evolution of product development through submitting enhancement ideas and forwarding client feedback
Assists with planning and management of product pre/post installations and other account management activities
Occasionally provide support during nights/weekends/holidays
SKILLS NEEDED
Demonstrated ability to understand and anticipate the needs of the customer and to provide solutions and recommendations
Excellent written, interpersonal and communication skills
Possess the ability to clearly represent OmniComm both verbally and in writing
Proficient in the use of Microsoft Office, including e-mail
Solid understanding of client-server software and networks
Basic knowledge of computer programming concepts
(Preferred) Experience with SQL and JavaScript
(Preferred) Knowledge of clinical trials
QUALIFICATIONS NEEDED
College degree with a major in Computer Science, or two years related experience with programming languages
Monster - 4 months ago
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