Client Services Representative
Paradigm Partners - Nashua, NH

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CLIENT SERVICES REPRESENTATIVE
Paradigm Partners is seeking a Client Services Representative to join our growing client services department. We offer a competitive salary, room for internal growth and a great team environment.
Under general supervision, the Client Services Representative provides support to external customer who contract Paradigm Partners to process the Work Opportunity Tax Credit. This person must have exceptional written and verbal communication skills as well as strong organizational skills. Will assist in other areas as needed.

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Maintain customer records by updating account and contact information
  • Build quality relationships with client base
  • Communicate effectively with the VP of Sales, VP of Production, the Sales Team, the Production Team and the other team member within the client services department
  • Compile and produce reports based upon client needs and requests
  • Follow systems and procedures outlined in company manuals
  • Organize workflow to meet client deadlines
  • Manage telephone and email correspondence professionally, efficiently and with good communication skills
  • Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution
  • Process client paperwork in a timely fashion (we work under a very strict deadline)
  • Other duties as assigned

EXPERIENCE AND EDUCATION:

  • Minimum of one year experience in a customer service field
  • High School diploma or equivalent
  • Proficiency in Word and Excel
  • Proven ability to manage and prioritize multiple tasks
  • Strong organizational and analytic skills

HOURS:

  • Full time, Monday through Friday 8:30am – 5:00pm

SALARY

  • $12-$13 hourly

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