Primary Responsibilities The Client Services Specialist (CSS) provides corporate oversight of Federal contracts serving as the primary point of contact to the Technical Monitor, COR, other federal client staff, and all GAP Solutions employees. The CSS is responsible for each of the five essential roles of program management to include: financial performance, technical performance, customer satisfaction, personnel management, and business development. The CSS will bring innovation and the resources needed for contract success and will ensure customer satisfaction. Essential Functions
Responsible for the day-to-day tactical duties for moderately complex contracts. This position is accountable to oversee results of multiple contracts. This position is responsible for the administrative/operational leadership of a contract within the program guidelines set by the Client Services Manager (CSM) and the customer. Monitors project to ensure work scope and schedule are well defined and maintained. Provides the coordination between resource managers and/or supervisors and ensures all necessary reviews and approvals are received. This position may conduct performance/project analyses during phase-down to benefit future/other projects/missions/programs. Tasks Performed Ensure growth and maintenance of the contract assigned. Work with the Business Development Team (BDT) and CSM to develop growth strategies for each contract, identify and discuss business opportunities with the BDT and CSM, assist with proposal preparation, encourage employees to identify business opportunities and remind them of the incentive plan, work with the customer to identify additional requirements where GAPSI could provide additional support. Assist in the identification, research, proposal management and proposal development activities Assist in the identification, research, and development of strategic teaming partners Ensure day to day contract and personnel management. Ensure personnel and contract management are in line with GAPSI and customer expectations. Work with personnel to develop goals and objectives, conduct annual reviews, participate with the Talent Acquisition Team when hiring personnel on the contract, maintain regular contact with each employee to understand their duties, responsibilities and discuss any frustrations or concerns about the position, communicate changes to employees as they occur, approve employee timesheets and leave requests, schedule employee events to include breakfasts, luncheons and happy hours, work with CSM and HR to identify appropriate course of actions when disciplining staff. Ensure financial performance of contract that includes, but not limited to, meeting or exceeding the profit and revenue targets, reviewing invoices prior to submitting for payment, tracking burn rates, reviewing Job Status Reports monthly, notifying customers of funding status, and other financial tasks related to successful management of the contract. Ensure timely and accurate completion of contract deliverables as defined in the contracts. Maintain regular contact with the customer by regularly visiting the client sites. Ensure customer requests are addressed timely. Send customer satisfaction survey once per quarter. Perform other duties as assigned by management Desired Education Bachelor's Degree Desired Job Experience
- Government contracting experience preferred
- Contract management experience
- Positive Attitude
- Excellent Communication Skills.
- Ability to present yourself professionally in a government environment
- Must be able to obtain a Secret clearance to support a cleared contract Minimum of five years professional work related experience. Minimum 2-4 years experience in Client/Customer Service or Account Management Experience with business and proposal development in the federal contracting environment, preferred.
GAP Solutions, Inc. - 23 months ago
GAP Solutions, Inc. (GAPSI) is a professional services provider who partners with the federal government to enhance operations, develop and...