Client Services Team Leader Health & Benefits
Marsh & McLennan Companies - Norwood, MA

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Mercer is a global consulting leader in talent, health, retirement and investments. Mercer helps clients around the world advance the health, wealth and performance of their most vital asset – their people. Mercer's 20,000 employees are based in more than 40 countries. If you thrive on challenge, are passionate about ideas, love solving problems and truly enjoy connecting with people, we encourage you to explore the hundreds of job opportunities available through Mercer. Our core strengths place Mercer in a unique position to help our clients achieve the extraordinary - and extraordinary results require extraordinary people. Mercer is a wholly owned subsidiary of

Marsh & McLennan Companies

(NYSE: MMC), a global team of professional services companies offering clients advice and solutions in the areas of risk, strategy and human capital.

The Client Services Team Leader is responsible for overseeing the day-to-day management and development of a client team. To fulfill this role, the Team Leader will:

Maintain a high level of professionalism and sense of urgency to ensure client and participant expectations are consistently met; extensive contact with clients and Mercer consultants

Serve as a subject matter expert on the client's plans and administrative procedures; serve as the key resource for day-to-day issues

Ensure that the team delivers quality service to our clients, accuracy and time standards are consistently met; direct the team to handle plan or client specific questions; keep the team updated on client's plan and benefit regulations by testing their knowledge and through training and development

Manage client business process and identify areas for continued improvement; may support more then one client team based on project scope and complexity


Bachelors degree

Three to five years experience in health & group benefit administration

Strong proficiency with MS Excel and Word (proficiency in MS Access & MS Project highly preferred)

Previous experience creating business processes for project implementation

Excellent problem solving and analytical skills; proven ability to research, follow up and resolve complex issues or problems surfaced by the team

Strong supervisory and leadership skills; ability to model desired work values and practices for other team members

Ability to create a team setting that encourages both individual and team accomplishments; ability to establish goals and evaluate the performance of team members

Excellent oral and written communication skills; ability to present complex issues/data with a high level of clarity and impact

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at:

. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at:



Client Service

Primary Location


Marsh & McLennan Companies and its Affiliates

are equal opportunity employers

Marsh & McLennan Companies - 17 months ago - save job - - block
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Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and...