Client Solutions Center Rep I
Medifast, Inc - Center, TX

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Level I Client Solutions Center Representatives (CSCR I) are frontline, entry level service professionals that field calls from Clients. CSCR I support our Clients by entering orders, providing program and product information, resolving issues, and other service related tasks. CSCR I handle 40-60 contacts per day in the Company’s inbound sales and Client Solutions Center that receives over 1 million calls and emails per year. CSCR I create an Ultimate Client Experience for our Clients by delivering service in a professional and caring manner. CSCR I will also be responsible to follow up with Clients via email in specific situations. CSCR I are qualified to provide general Client support for Take Shape For Life and Medifast Direct.

Job Responsibilities:

1. Answer calls in a timely manner and provide an Ultimate Client Experience

2. Meet or exceed Net Promoter Score (NPS)

3. Follow guidelines set by the Quality Assurance Program (calls or Email/Chat)

4. Manage quality assurance and control issues

5. Responsible for maintaining ongoing knowledge of products, policies and procedures of Company and

Department.

Job Requirements:

High school diploma or GED required;

Minimum 0-2 years of customer service experience (Call Center experience preferred);

Must have strong PC skills with a working knowledge of Microsoft Office, including Outlook, Word, and Excel;

Must be flexible and possess the ability to adapt to a changing environment;

Must possess superior verbal and writing skills to effectively communicate with internal and external customers through phone and email;

Must have good research skills and effective utilization of available resources (ex: websites), in order to provide resolutions to Client discrepancies in a timely manner;

Ability to handle complex customer issues and de-escalate irate callers;

Ability to Multitask.

About this company
6 reviews
Medifast seeks to help people slim down and shape up... fast. The company develops and markets health and diet products under the Medifast...