Level I Client Solutions Center Representatives (CSCR I) are frontline, entry level service professionals that field calls from Clients. CSCR I support our Clients by entering orders, providing program and product information, resolving issues, and other service related tasks. CSCR I handle 40-60 contacts per day in the Company’s inbound sales and Client Solutions Center that receives over 1 million calls and emails per year. CSCR I create an Ultimate Client Experience for our Clients by delivering service in a professional and caring manner. CSCR I will also be responsible to follow up with Clients via email in specific situations. CSCR I are qualified to provide general Client support for Take Shape For Life and Medifast Direct.
1. Answer calls in a timely manner and provide an Ultimate Client Experience
2. Meet or exceed Net Promoter Score (NPS)
3. Follow guidelines set by the Quality Assurance Program (calls or Email/Chat)
4. Manage quality assurance and control issues
5. Responsible for maintaining ongoing knowledge of products, policies and procedures of Company and
High school diploma or GED required;
Minimum 0-2 years of customer service experience (Call Center experience preferred);
Must have strong PC skills with a working knowledge of Microsoft Office, including Outlook, Word, and Excel;
Must be flexible and possess the ability to adapt to a changing environment;
Must possess superior verbal and writing skills to effectively communicate with internal and external customers through phone and email;
Must have good research skills and effective utilization of available resources (ex: websites), in order to provide resolutions to Client discrepancies in a timely manner;
Ability to handle complex customer issues and de-escalate irate callers;
Ability to Multitask.
Medifast, Inc - 10 months ago
Medifast seeks to help people slim down and shape up... fast. The company develops and markets health and diet products under the Medifast...