Client Solutions Engineer
RichRelevance - San Francisco, CA

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RichRelevance powers personalized shopping experiences for the world’s largest and most innovative retail brands, including Walmart, Sears, Target and others. Founded and led by the e-commerce expert who helped pioneer personalization at, RichRelevance helps retailers increase sales and customer engagement by recommending the most relevant products to consumers regardless of the channel they are shopping.RichRelevance has delivered more than $5.5 billion in attributable sales for its retail clients to date, and is accelerating these results with the introduction of a new form of digital advertising called Shopping Media which allows manufacturers to engage shoppers where it matters most -- in the digital aisles on the largest retail sites in world. RichRelevance is headquartered in San Francisco, with offices in New York, Seattle, Boston, and London, and has been twice recognized as one of the “Best Places to Work” in the Bay Area.

Do you

Love to work in a high energy startup environment where your personal contributions are visible, appreciated, and rewarded?

Wow everyone with your front end/client side web development chops?

Excel at establishing successful client relationships?

Possess the creativity to design and execute effective web UI/UX and SaaS integration solutions?

If you do, you are in the right place! RichRelevance powers personalized shopping experiences for the world’s largest and most innovative retail brands, including Wal-Mart, Sears, Target and others. We are continuously innovating our SaaS, advertising, and future products and need intelligent, driven, and passionate individuals like you to continue our success. The Client Solutions Engineer is responsible for the following:

Owning the technical and usability/UI/UX aspects of our client relationships.

Designing, executing, and supporting solutions for integrating our SaaS, advertising, and future products with our clients’ retail websites.

Providing excellent service to our clients through timely execution, articulate communications, and creative thinking.

In start-up fashion, expanding beyond your defined role to help where you’re needed.

Job Requirements:
BS/MS in Computer Science, Electrical Engineering, foreign equivalent, or equivalent front-end web development experience

Understanding of presentation-layer web-development languages with expertise in handwritten CSS, HTML, and JavaScript

Strong ability for client facing consultative and communication skills

Familiarity with browser compatibility troubleshooting

Familiarity with website performance testing and tuning

Ability to work effectively within a matrix managed project structure to collaborate cross-functionally and produce quality deliverables

Ability to multi-task, prioritize issues/escalations, and manage many projects simultaneously

Ability to work with a diverse customer base

Willingness to travel as required (10%)

Nice to Have:
SaaS and/or eCommerce experience

Additional technical skills:
JavaScript Framework(jQuery, prototype, yui)

Server side web (php, .net, jsp…)

Expertise with web usability/UI/UX principles, including the design and implementation of user experience best practices in eCommerce. Photoshop and/or other photo editing software skills are a plus.

Sales engineering/consulting experience

Technical project management experience

Experience servicing client relationships following contract execution – from initial product integration to ongoing technical support

Technical lead experience

RichRelevance is an Equal Opportunity Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

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