Client Success Account Associate
MyBuys, Inc. - San Mateo, CA

This job posting is no longer available on MyBuys, Inc.. Find similar jobs:Client Success Account Associate jobs - MyBuys jobs

This position is part of the Client Success team, which owns the client relationship from the contract signing going forward. The CSA works with the Client Success Managers/Directors in coordinating internal resources across Professional Services, Product and Technology to deliver excellent service to our clients. The CSA will assist in management of projects internally on behalf of clients, maintaining status documents and project plans. The CSA role is part of the leadership development program within MyBuys, reporting to the Director of Client Success.

Key areas of responsibility include:
  • Providing support to Client Success Managers & Directors on client-related needs and shadowing Managers on client calls and implementation meetings
  • Partnering with CS Managers & Directors for data analysis and account management, as well as project management related to tracking, billing and collecting firm revenue
  • Participate in the management of the development of a client level strategy and plan to deepen and maintain the client relationship. The associate will be required to assist the Director/Manager as a consultant for the client, monitoring and communicating internally project status, open issues, and contract-related items
  • Filling out change orders, writing contract amendments, preparation of client-facing reports, creation of PowerPoint presentations (including Annual Business Reviews), filing tickets for Support-related needs & following up on solutions, updates within salesforce.com.
  • Identifying & proactively resolving issues and new constraints which encumber delivery or require adjustments to client implementations
  • Resolving questions and problems directly through individual efforts or by triaging problems with technology, product, and professional services
The ideal candidate is self motivated, has an unwavering commitment to excellence, a great attitude, a strong work ethic, strong analytical skills, and the desire to thrive in a startup environment

Desired Qualifications/ Requirements:
  • Strong project management skills: scoping, monitoring, and delivery
  • Able to manage multiple projects, prioritize, and execute on day-to-day support requests from internal and client teams
  • Experience working with cross-functional and cross-organizational teams
  • Strong verbal, written communication and presentation skills
  • Exceptional quantitative skills and desktop analysis skills
  • 1+ Year work experience after completion of bachelors degree
MyBuys is an equal opportunity employer. Please refer all inquiries and resumes in MS Word format to careers@mybuys.com