Client Support Representative
AOC Solutions - Morgantown, WV

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Client Support Representative

Revised 03/13

Position Overview

Due to our continued growth we are seeking self-motivated and dynamic Web-Based Application Product Support individuals. This position is a non-management position that is responsible for providing level 1 helpdesk support for our Commercial Payments Division.

Essential Job Functions
  • Become familiar with our software products
  • Implement new clients onto our software products
  • Perform Training and Demos to the client
  • Responsible for assisting customers with questions about our product
  • Ready to research questions using a variety of methods and resources and work with software engineers and business team members
  • Expected to stay abreast of current system information, problems, change and updates relevant to our system
  • Diagnose and resolve technical application and service issues
  • Follow standard help desk procedures
  • Ability to prioritize calls and support issues
  • Provide notation on all calls
Non-essential Job Functions
  • Organizational support
  • Other duties as assigned
  • High School Diploma or equivalent experience
  • Some customer service or sales experience
  • Knowledge and experience with Windows, MS Office and Internet
  • Quality phone skills and etiquette along with good verbal and written communication skills
  • Detail oriented with strong organizational and documentation skills.
  • Ability to travel up to 10%
Other Skills/Abilities
  • Office environment experience helpful


NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

AOC Solutions - 11 months ago - save job - block
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About this company
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Since 1996, the AOC mission - to aggressively solve the business and technological challenges of our clients – is the core of our...