Client Support Representative
Texas Capital Bank - Richardson, TX

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Represent Texas Capital Bank and BankDirect in a positive, effective and professional manner
  • Provide prompt and courteous service to external and internal clients
  • Primarily responsible for answering and responding to client telephone calls and email
  • Identify client needs, answer questions, and resolve issues with a sense of urgency
  • In between calls CSR will perform Client related functions as requested, general filing, and special project work
  • Expected to act as a product and service expert with the ability to identify client needs and offer bank products that will meet the client’s needs.
  • Assist with other departmental duties as needed

  • Qualifications:
    • Must have a minimum of 2 years banking experience in a Client Service or Support area. Call Center experience preferred; but, not required
    • Associates Degree or higher preferred. Equivalent work experience is acceptable
    • General knowledge of banking rules and regulations, banking policies and procedures.
    • Excellent organizational and decision making skills
    • Excellent communication skills, both verbal and written
    • Positive attitude, maintaining a pleasant and professional demeanor at all times
    • Keyboarding skills of 40 to 50 wpm
    • Proficient PC/Internet skills (Microsoft Office including Word and Excel)
    • Detail orientated with the ability to multi-task
    • Must be Team oriented
    • Must be able to sit for extended periods of time

    Texas Capital Bank - 17 months ago - save job - copy to clipboard - block
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    About this company
    8 reviews
    Texas Capital Bancshares is the holding company for Texas Capital Bank, which has about 10 branches in Austin, Dallas, Fort Worth, Houston,...