Client Support Specialist Dissemination
The Network - Norcross, GA

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At The Network, we create better workplaces by combining innovative people and industry-leading technology that allow companies to build and promote ethical cultures. Join us! ! In this key role, you will be responsible for ensuring all claims and reports are delivered to the client in a timely manner. Work with clients online to solve their problems and work closely with the IT department and Client Services to manage client issues and provide resolutions.

The Day-to-Day:
Print and perform 100% QA on hard copy disseminations

Update Client information, including admin branches and dissem updates

Meet or exceed client Service Level Agreements (SLAs)

Facilitate new client implementation dissemination testing

Research dissemination issues and notify client or escalate as needed

Monitor dissemination flow, recognize anomalies, and take appropriate actions

Perform service observations of calls when necessary to verify accuracy and author service issues accordingly

Document dissemination procedures and identify process improvements

Receive inbound dissemination/claim information calls from clients

Produce regular and ad-hoc management information reports using internal reporting system

The Right Person:
Will have…

At least 6 months contact center experience

Minimum 2nd quartile performance and attendance in good standing for last 3 months

Knowledge of the Netclaim application

High School Diploma or equivalent required

Will demonstrate…

Ability to prioritize and escalate critical issues

Effective oral/written communication skills

Ability to meet deadlines and multiple departmental needs

Ability to navigate effectively in PC-based fax applications

Will enjoy…

The opportunity to collaborate with self-driven people who are passionate about what they do and care about making a difference

A working environment where innovation and creativity are encouraged and taken seriously

A position with one of the leading providers of integrated Governance, Risk and Compliance (GRC) solutions

Recognition and advancement based on a dynamic performance management process

About this company
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