Provide excellent customer service to faculty, staff, and students of GRU. To research and resolve hardware and software problems, respond to client request, and refer more complex problems to Tier 2 or 3. To correctly identify request and route the request to the correct IT group. Provide on-going support of end-user environments including personal computers, PDAs, smart phones, and other technology. Maintain service logs; monitors problem/ change activities and coordinates involvement of staff, clients, and vendors to ensure effective resolution of user problems. To always work to improve customer and staff's experience in interaction with the service desk.
In depth knowledge of computer related hardware, software, operating systems, and internet/network connectivity. Knowledge of Microsoft windows, Mac OS, Blackberry, Android, Windows Phones, and IPhones
Bachelor's Degree in a related field of study, prior experience in an acadmic medical center, Microsoft certified technoloy specialist, Apple certified support professional, and prior IT service desk experience.
Georgia Regents Medical Center - 12 months ago