OU-Tulsa's IT Department is searching for an experienced Client Support Specialist. This individual serves as the "point of first contact" on our helpdesk for staff, faculty, and students. You'll be resolving user problems by telephone or e-mail, develop system, and complete special projects.
The applicant we're looking for will have at least 24 mos experience in a IT client support setting. We need someone with outstanding customer service skills who can hit the ground running.
If you're the ideal candidate for us, you will have at least 2 yrs of experience in a computer helpdesk environment.
Special instructions to applicants
Required Applicant Documents
List of References
IT environment and exposure.
--Ability to crouch, crawl, bend or stoop including placing the body in an uncomfortable position to accomplish a task.
--Ability to pull including using the upper body to exert force to draw, drag, haul or tug objects.
--Ability to push including using the upper body to press against an object with force.
--Ability to reach including extending the arm or hand.
--Ability to engage in repetitive motions including movements of the hands, wrists or fingers.
--Ability to grasp including applying pressure to objects with fingers or hands.
--Ability to speak including expressing oneself or exchanging information with others.
--Ability to hear including perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
--Ability to see including unique visual requirements above and beyond the standard ability to see with or without corrective eyewear such as color vision, depth perception, etc.
Required Education and Experience:
High School diploma or equivalent.
Must have 24 months experience generating automated systems, microcomputer systems/software, or client/user support
Required Certifications, Registrations, or Licenses:
These requirements may be imposed by federal, state or recognized accrediting agency as a prerequisite of employment
Required Skills and Proficiencies:
Please list the skills and proficiencies needed to perform the essential duties and responsibilities
--As this position is the first point of contact for staff, faculty and students with computer issues, you will need excellent customer service skills and effective communication skills.
--You must have an above average working knowledge of MS Windows, Office, Outlook, minimal networking, telephone/voice mail services.
You must be an effective team player who enjoys assisting others and problem solving.
Valid Driver's License Required:
Hiring contingent upon background check
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