Clinic Operations Manager
Clinica Family Health Services - Denver, CO

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Post by Jobing - Requisition Number 14–0068 Post Date 6/3/2014 Title Clinic Operations Manager City Thornton State CO This job exists to: Serve as coach and leader for the clinic, to problem solve and trouble–shoot operational issues at the site and provide support so the pods run effectively and efficiently at a strategic and tactical level, and assure operational consistency at all the sites. ESSENTIAL DUTIES AND RESPONSIBILITIES: *Day–to–day direct supervision/coaching of Office Technicians, Pharmacy Technicians, Medical Records, and Clinic Operations Technicians, including hiring/firing authority and performance appraisals. *Orientation, education and training of new site staff in non–clinical activities (assisted by HR). Oversee that building orientation is administered for all new staff, visitors and volunteers.

  • Provides Clinical administrative support: oManages provider's schedules, including opening/blocking of weekly schedules and tracking of leave requests. oCreates and maintains clinician schedules. oPartners with Nurse Team Manager to assure high functioning teams and systems. oCoordinates with Nurse Team Manager to schedule alternative visits.
  • Manages facility and equipment: oManages all administrative and clinical equipment maintenance and repairs. oCoordinates resolution of IT and phone problems with IT staff. oConducts bi–annual site safety inspection and safety drills. oWorks with Axis Management to complete repairs and inspections.
  • Oversees patient collections, safety, customer service and operational duties: oCash collection and deposits to assure cash deposits are properly completed daily oAll administrative tasks associated with the VFC, CLIA, OSHA, CWCCI and other programs, including managing injectibles and immunizations. oConducts and/or oversees weekly, biweekly, and monthly audits on operating procedures, encounters and charts. oAssures monthly and daily information is submitted as required (taxi vouchers, chart audits, daily encounters, etc.) oSupervises ordering and inventory of vaccines, office and clinical supplies to assure all necessary supplies are available when needed. oFollows up on 'Your Comments Count' cards for operational issues.
  • Primary contact for Pharmacy, Finance, HR, IT and other Department assuring that site–level department wide functions are handled appropriately. *Actively seeks out initiatives for quality improvement: oDevelops and implements operations related procedures and training. oWrites up, reports and follows up on all incidents that are operational in nature. POSITION QUALIFICATIONS: A.Education / Experience 1.High School Diploma or GED.
Bachelor's degree or some college preferred. 2.Three years of management experience required. 3.Minimum of 1 year of medical office experience preferred. B.Knowledge, skills and abilities: 1.Flexible with ability to flourish in a team management system 2.Sensitivity to low income, ethnic minority community 3.Excellent problem solving and organizational skills 4.Proven leadership skills 5.Must possess good verbal and written communication skills.

6.Coaching skills 7.Bilingual Spanish preferred. 8.Excellent computer skills