Program Specialist III Provides consultation in program planning, development, and implementation of program policies, clinical services procedures and the development and testing of the software systems.of the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC). Provides clinic subject matter expertise on the development of the Texas WIN software revision. Administers/manages the active patient flow analysis (PFA) system for Texas WIC and functions as CDC contact for PFA. Works under minimal supervision with extensive latitude
Essential Job Functions:
(50%) Participates in program planning, including the development and implementation of Texas WIC program policies to assure compliance with federal regulations and to promote quality program services and standards within the WIC community.
Functions on a team of program content experts in clinic certification and assessment requirements for WIN evolution and future program systems. Participates in program planning, development/revision and implementation of policies and procedures to match new software programs to assure compliance with federal regulations. Functions as a first line tester for the clinical services branch in the system testing, working with contractors and IT team on layout and issues, and serves as subject matter expert on compliance of system with federal regulations. Manages the scheduling of clinic services branch staff and local agency staff for testing.
(30%) Oversees, develops, plans, and coordinates the implementation of the patient flow analysis (PFA) program. This includes developing, conducting/coordinating, and analyzing needs assessment for clinic management using PFA both statewide and on an individualized clinic basis.
Provides technical assistance to local agencies on various aspects of program management, patient flow, barriers to participation, staff utilization, cost analysis, etc. Troubleshoots PFA technical problems local agencies have regarding software, data collection, data output and data interpretation, and action plan implementation, and follow-up studies. Consults with Centers for Disease Control and Prevention (CDC) in Atlanta regarding the development and implementation of updated versions of the WINDOWS PFA software. Coordinates with automation staff regarding the Patient Flow Analysis software/hardware needs for all WIC local agencies throughout state. Coordinates purchase of specialized PFA computers and software programs. Maintains library of files and PFA interpretation reports and floor plans.Trains clinical service branch staff on use of PFA software usage.
(10) Participates in the development and implemention of training materials for new system procedures and PFA training materials. Identifies performance standards and competency standards for local agency staff.
(5%) Consults with local agencies regarding appropriate use of formula for participants with special health care needs. This includes formula approvals/disapprovals, and investigating complaints regarding the issuance or non-issuance of requested formulas
(5%) Other duties as assigned include but are not limited to actively participating and or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP activation. May include alternate shift pattern assignments or location.
Knowledge Skills Abilities:
Knowledge of purpose and design of public health clinics.
Knowledge of adult learning theories
Knowledge of local, state, and federal laws relating to the Texas WIC program.
Knowledge of public health nutrition.
Possesses strong consultative, organizational and management skills.
Possesses good written and oral skills to allow effective communication with other individuals/organizations.
Ability to plan, develop, implement, and evaluate the effectiveness and efficiency of a local agency or local agency clinic.
Ability to establish effective working relationships with contracted agencies.
Ability to create effective training materials for professional and support staff.
Ability to work independently.
Ability to organize and coordinate multiple projects that may have overlapping components.
Ability to work as a team member.
Ability to identify a problem, analyze all relevant concerns, identify possible solutions, and reach logical conclusions.
Ability to pay attention to important details.
Ability to gather, assemble, correlate, and analyze facts and devise solutions to policy and procedural problems.
Ability to train or address diverse groups effectively with with confidence and enthusiasm.
Ability to operate under deadlines.
Registration or Licensure Requirements:
Registered Dietitian preferred.
Initial Selection Criteria:
1. At least two years experience with Texas WIC clinic procedures within past two years.
2. Degree in Nutrition or with a Nutrition Major.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the AccessHR service center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview