This position is located within the following department: Customer Support
Provide professional phone support to clients.
Provide professional phone support to HMS clients for Clinical modules.
Expected to develop a thorough working knowledge of each clinical application as well the IBM AS400 operating system and other tools needed.
Will be required to learn how to use various IBM utilities (i.e. Query) as well as develop some knowledge of our programming languages.
Some interaction with Quality Assurance for testing program changes, new releases, or user documentation.
Will research & resolve client open issues in a timely manner with daily client follow-up.
Any other duties as deemed necessary to provide quality service to the HMS client base.
Required to be "on call" several times a year including holidays.
Required to attend and participate in "HMS" or other job related training course while maintaining department goals daily.
Required Education & Training
AS/BS in Computer Science preferred
Hospital, clinical, or ancillary applications experience preferred
Previous software help desk experience
Able to prioritize clients issues and escalate or solve with urgency
Must be flexible with a can-do attitude and have the ability to remain professional under high pressure situation
Must have a proven track record of working independently as well as a team environment
Problem solving abilities, excellent communication skills, and analytical ability required
AS/400 hospital experience preferred
Knowledge of Java programming a plus
Knowledge of SQL experience a plus
Some basic hardware and networking skills required
Good interpersonal skills that include the ability to effectively communicate in both writing and verbally.
Excellent written, proofreading, and verbal communication skills.
Must be detail oriented, organized, and have the ability to multi-task.
Ability to demonstrate supportive relationships with peers, clients, partners, and corporate executives.
Must be flexible with a "can do" attitude and have the ability to remain professional under high pressure situations.
Ability to retain and protect confidential material.
Strong computer skills in Microsoft Office applications (i.e., Word, Excel, PowerPoint, etc.)
Negative pre-employment drug tests.
Criminal and MVR backgrounds meet our company hiring criteria.
Recruiter in the Human Resources Department
3102 West End Avenue, Suite 400
Nashville, TN 37203
Fax: (615) 386-2869
Contact Apply for this position
Please send resume to: email@example.com
Healthcare Management Systems, Inc - 17 months ago