Diversity/Individuality: Respect the differences of people
and the individual who brings particular viewpoint to enhance that of the
Expertise: By virtue of credential, training,
education, profession, publication or experience, believed to have special
knowledge of a subject beyond that of the average person, sufficient that
others may rely upon the individual's opinion.
Accountability: Acknowledgment and assumption of
responsibility for actions
and decisions with the obligation to report, explain and be answerable for
Optimism: Expects the best possible outcome
from any given situation; a yes attitude.
Compassion/Respect: Virtue of empathy for the suffering
of others and active desire to alleviate another's suffering by giving a
positive feeling of esteem within actions and conduct.
Responsibility: Having an obligation to or being
accountable for the finances, spending no more than we earn and investing
in the development of the business.
Summary of Functions:
Maintains a current knowledge of third-party
regulations, communicates them to departmental staff, and implements
operational systems that are fully compliant with relevant regulations.
challenging goals and puts a top priority on getting results by routinely
monitoring and evaluating organizational results related to selected
clinical and business processes (e.g. physician order completion, payroll
accuracy, OASIS integrity, etc.); modifies programs
and processes in assigned areas of responsibility to ensure that ongoing results
compare favorably with relevant regional and national benchmarks. Collaborates with Business Office
Department to evaluate and enhance clinical and financial support processes
to improve efficiencies.
Develops, implements, and ensures compliance with
productivity standards for assigned staff.
Leads quality improvement activities in assigned
departments in order to promote performance that meets or exceeds
Role models positive customer service behaviors to
all staff members.
Develops and monitors department's policies
and procedures and processes as established by various accreditation
agencies and risk management program.
Develops training programs
for staff keeps up-to-date with new programs and services in disease
management and health care changes.
Expand technical, industry
and financial knowledge to expand professional competence.
Shares knowledge with
Mentors clinicians to assure computer and applications competence
of employees appropriate to their jobs.
Leads a team committed to customer satisfaction. Uses CQI principles and tools in
the administration of the service unit to assure continual improvement to
meet customer needs and expectations.
Controls, monitors, and resolves service requests in a systematic,
timely, and effective process.
Recruits and retains staff through selection, orientation,
evaluations and skills development.
Evaluates the utilization level and operational efficiency for the
team and recommends changes as needed.
Sets challenging goals and
places top priority on achieving results; maintains consistent high level
of productivity in assigned departments with respect to both labor and
clinical training needs to promote clinical competency as well as
compliance with regulatory, accreditation and reimbursement requirements.
Maintains current knowledge of
hospice regulations and standards; interprets regulatory guidelines
related to reimbursement; leads the development of staff competency in
order to facilitate implementation of required regulations.
organization performance improvement related to assigned clinical
services; participates in organization-wide process improvement
Promotes positive working
relationships with patients, families, referral sources, physicians and
community services agencies.
Actively participates in community activities to represent the
organization. Role models
positive customer service behaviors to all staff members.
information regarding the organization's services to health care providers
and trains staff on same.
and monitors department's policies and procedures and processes as established
by various accreditation agencies and risk management programs.
opportunities for new business.
the community regarding program services including developing and
maintaining rapport with corporate contacts; collaborates with Communication
Specialist in the development of educational materials and promotional
awareness of community changes which could impact hospice.
and maintains program policies and procedures; coordinates same with
Medical Director or appropriate staff as needed.
monthly status reports and other reports as needed.
the Clinicians in the
planning and delivery of care, achieving results that produce a consistent
and high level of performance through case management activities, clinical
practice and quality improvement.
the Clinicians with overseeing the direction of the interdisciplinary team
in the provision of efficient, effective hospice delivery, promoting staff
continuity and resulting in optimal patient satisfaction as measured by
with/oversees the Team Scheduler to assure effective planning and
coordination of daily assignments with team members according to the
service needs of patients and families.
the Clinicians with the direction of staff in the application of CMS,
Joint Commission, OSHA, MIOSHA, CDC and third party regulations and
monitors adherence to those regulations.
clinical triage in the office setting during business hours and off shift
in ongoing clinical education in coordination with the Education
Department. Works in concert
with the Performance Improvement and Education Department to ensure OASIS
integrity and related accountability standards.
in the recruitment, selection, orientation and retention of staff by
creating an environment that encourages teamwork, positive attitudes and
discipline and performance of staff.
direction of the Clinical Director, reviews and analyzes operational performance
and submits required reports in a professional and timely manner.
Minimum Education and Experience:
Associate degree in Nursing, Bachelor's degree preferred.
2 years prior supervisory experience
1-2 Years recent Hospice experience
Literacy with computers/software specifically Microsoft Office
All (bold) functions above