Clinical Consultant
Child and Family Services - Buffalo, NY

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Position Summary:
The Clinical Consultant provides clinical services and delivers program support functions directly to eligible employee assistance program (EAP) clients and program participants. This position also provides support for supervisors at EAP companies through consultation, coaching, assessment and referral regarding difficult employee situations.

Minimum Qualifications:
Licensed Clinical Social Worker (LCSW) with at least two years of post-masters clinical experience

Training and experience providing individual, couples and family counseling

Training and/or experience in drug and alcohol assessment

Knowledge of community resources for suicide, stress management, aging, mental and emotional health

Good diagnostic skills and skills in crisis intervention

Must maintain and submit all of the required documents and comply with all aspects of the Vehicle Safety and Usage Policy.

Desired Qualifications:
Counseling experience in EAP environment

Bilingual in Spanish

EAP certification

Major Responsibilities:
Provide short-term solution-focused assessment, counseling and referral services to eligible EAP clients

Conduct initial evaluations, accurately diagnoses as necessary, develops a plan of action with the employee and/or his/her dependents which may include referrals to clinical and/or community resources

Consult with company representatives (supervisors, union representatives, company nurses, and HR personnel) regarding intervention strategies for impaired employees

Provide crisis counseling and assessment/evaluation for clients requesting these services (may be provided in person or via telephone)

Deliver onsite crisis/critical incident services

Conduct telephone intake assessments for purpose of scheduling appointments for clients

Provide EAP clinic telephone coverage and back-up support as needed

Rotating on call responsibility in accordance with program's on call schedule

Document client, and client-company related information in a timely manner and maintains confidential client records according to agency policy and standards

Other Responsibilities:
Develop and present effective training programs for a wide variety of audiences to address client company needs

Promote the EAP program with existing client companies through employee orientations, supervisory referral trainings and participation in benefit fairs

Perform other duties as required

Be willing and able to grow professionally. This includes the willingness to participate fully in clinical and supervisory supervision and receive feedback from supervisors and colleagues

Work in concert with other clinical and administrative staff on ways to improve efficiency and delivery of services

Possess a working knowledge of Microsoft Office Suite

Utilize Agency phone and email systems following standard customer services protocol. This includes: answering the telephone in a timely and professional manner, directing calls appropriately and returning phone and email requests promptly. Demonstrate excellent phone etiquette and customer service skills. Also demonstrate knowledge of agency programs and services.

Maintain positive working relationships with program staff and others within the agency. Demonstrate strong interpersonal skills during interactions with internal and external customers

Cultural Competency:
Models and practices sensitivity, fair treatment and acceptance of diversity in all interpersonal interactions

Shows willingness to learn about and implement skills related to diversity

Responsible for treating staff and clients with respect to their culturally diverse backgrounds

Must be sensitive to cultural diversity

Essential Physical Requirements:
Frequently move about inside and outside the office in reaction to situations and duties;

Frequently communicate accurate information by the spoken and written word with coworkers and students;

Must be able to access multi-level buildings

Ability to stand and walk in order to reach file cabinets, shelves, etc.

Ability to lift and carry packages, etc. up to 10 lbs.

Essential Mental Requirements:
Able to understand the meaning of words and respond effectively;

Able to deal with varied duties that are complicated;

Able to handle exposure to situations requiring insightful/creative/situational thought processes;

Able to handle situations of pressure regarding deadlines or other stressful situations;

Able to participate and coordinate with others regarding work decisions/situations;

Able to make work-related decisions without supervision or consultation;

Able to display confidence and apply pressure (physical/emotional) to achieve job results;

Expected to have skills to motivate others.

Equipment Used:
Computer, copiers, fax, scanner and other office equipment

Environmental/Working Conditions:
Enclosed office environment, multi-level buildings, smoke-free work environment

To apply for this position, please complete the online application .

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