Under minimal supervision, assists patients and their families through individual or group conferences to understand, accept, and follow medical recommendations and provides services planned to restore patients to optimal social and health adjustment. Interviews and assesses patients and their families as appropriate, to determine psycho-social and medical-physical related needs. Assists patients in resolving environmental hardships interfering with attainment of maximum benefits from medical care and serves as the liaison between other departments in hospital for multi-disciplinary discharge planning. Coordinates, monitors, evaluates, and advocates to meet the specific individual needs, utilizing community agencies and resources to facilitate discharge planning and continuity of care. Prepares and keeps a current case record for each patient, including nature of problems, patient and family needs and involvement, interventions, disposition of patient and referrals/services arranged. All Winter Haven Hospital employees practice the Art and Science of Caring as described by Jean Watson’s Caring Behaviors: including, but not limited to: treating everyone with loving kindness, honoring faith and hope, developing caring trusting relationships, promoting teaching and learning, and creating healing environments.
Knowledge & Skills Required:
Ability to communicate orally with a variety of people at various educational levels and to converse on a professional level with medical, nursing and other health care professionals; written communication skills also necessary to document in medical records, comprise letters, and complete documents / forms as required by regulatory agencies
Analytical skills necessary to assess patient needs, determine appropriate discharge care plans and provide guidance direction and assistance in developing a plan that considers the medical, social and financial needs of each patient
Interpersonal skills necessary in order to obtain information from patients and families, provide counseling to same and interact effectively with hospital and agency health care professionals
Knowledge of social work and discharge planning
Knowledge of social work theories, therapies, and techniques, of casework process and principles of public welfare
Education & Experience Required:
Bachelor’s degree in social work or related field
Previous experience in social work and discharge planning in the health care field valued but not required
Licensure, Certification, and/or Registration Required:
Physical Demands for Essential Functions of the Job:
Must be able to walk to patient areas and be able to bend and stoop in order to obtain files from file cabinets.