Responsible for coordinating and supervising the clinical operations. The position facilitates the determination of team goals, staffing levels, encourages team problem solving, creativity and customer service. The Clinical Supervisor provides leadership within the Call Center to achieve the desired clinical, financial and resource outcomes.
PRINCIPAL RESPONSIBILITIES include the following:
Ø Assist with the creation of department vision and mission that is consistent with the aspirations of Health Improvement. Communicate this vision to the department associates, customers and clients.
Ø Implement strategies and processes that address customer needs and competitive threats.
Ø Work with the Management Team to ensure annual business plan aligns resources (structure, processes, information, technology, people, budget and time) against the pursuit of short and long term business objectives.
Ø Assumes responsibility for case management team operations; this includes continually assessing and supervising flow of clinical functions, addressing concerns as they arise.
Ø Reviews clinical data to ensure the provision of quality care for the participant while meeting cost containment objectives.
Ø Maintains current clinical and insurance knowledge for appropriate management of all levels of cases.
Ø Evaluates effectiveness of care given by team members. Analyzes case management outcomes to identify and make recommendations for program improvements or changes.
Ø Assure appropriate staffing of teams to provide effective provision of all services.
Ø Leads the recruitment, selection, hiring, and orientation of team staff.
Ø Coordinates ongoing education, continuous in-service training program, and competent supervision to improve patient care and employee efficiency.
Ø Conducts clinical quality monitoring and documents action plan follow - up, in conjunction with the Director of Operations.
Ø Demonstrates appropriate delegation of tasks and duties to team members.
Ø Openly communicates issues to management, using lines of authority appropriately.
Ø Provide input for planning and managing the budgetary process.
Ø Responsible for program development and research as assigned by the management team.
Ø Assists management in ensuring adherence to company protocols and procedures as well as in maintaining compliance with applicable laws and regulations.
Ø Assists in ensuring quality and appropriateness of services, including the consideration/resolution of ethical issues arising in the care of patients.
Ø Participates in mid-year and annual departmental performance reviews.
Ø Monitors departments’ compliance with established clinical and operational policies and procedures.
The ideal candidate will possess the following:
Ø Registered Nurse with a current, unrestricted nursing license. BSN and/or Certified Case Management preferred.
Ø 7+ years active care experience in critical care or disease management required, call center experience preferred.
Ø 4+ years of supervisory experience preferred.
Ø 3+ years management experience in team based concepts, conflict resolution, and leadership preferred.
Ø 5-7 years experience in Customer Service concepts.
Ø Strong organization and teaching skills preferred.
Ø Excellent written and verbal communications skills required.
Ø Proficient PC skills required.
Now is an exciting time to join Alere as we are expanding our services! We value teamwork, accountability and trust. If you share these values and have a commitment to excellence and innovation, join the Alere team!
Alere LLC is an equal employment/affirmative action employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. If you need accommodation for any part of the employment process because of a disability please send an email to
to let us know the nature of your request.
Clinical / R&D
United States of America-Arizona-Scottsdale
United States of America-Nevada-Reno
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