Reporting to the Nursing Director, and according to established policies, procedures and patient care standards, the Clinical Supervisor assumes responsibility for the coordination of all direct patient care on a designated shift. Provides professional nursing care as needed or assigned, consistent with the expectations of the staff registered nurse job description. Works closely with and directs other professional and ancillary personnel in providing total patient care. Provides age and developmentally appropriate care to adult and geriatric patients. Serves as the on-site representative of Hospital Administration after hours.
Principal Duties and Responsibilities :
JOB REQUIREMENTS AND CHARACTERISTICS
- Exemplifies the RML REACH (Service Excellence) culture by demonstrating respect, excellence, appreciation, concern and honor in all interactions with patients, families and co-workers, and as identified in departmental and hospital wide behavioral expectations.
- Directs staff to insure that the quantity and the expected quality of work is accomplished within an assigned shift for each department within the Patient Care Services division... Assists staff as needed in solving patient care problems, and utilizes appropriate nursing, medical and administrative chains of command to ensure that patients’ needs are met in a timely fashion. Works in collaboration with the Resource Nurses, and the evening and night shift Charge Nurses (where applicable) to create appropriate assignments for the next shift and to discuss and resolve patient care issues.
- Provides direct clinical and administrative supervision to nursing staff (registered nurses, licensed practical nurses, patient care technicians, unit secretaries, and care companions.) Works in collaboration with the Respiratory Care Services Lead Therapist to provide administrative supervision to the respiratory therapy staff.
- Develops patient care assignments for nursing staff utilizing the Optilink Staffing System to ensure a fair and reasonable distribution of workload according to individual patient needs, patient geography, technical needs of patients and the skills, abilities and need for supervision of individual staff members.
- Manages staffing needs due to absenteeism, changes in patient acuity, or other departmental variations. Determines appropriate number and qualifications of staff, and adjusts staffing as appropriate following accepted staffing guidelines utilizing the Optilink Staffing System.
- E nsures physician is notified regarding any acute medical findings, abnormal lab values, or other significant changes in the patient’s condition during the shift.
- Serves as the facility-wide representative of Hospital Administration after hours. Utilizes available resources for problem solving and consultation; acts as resource for all hospital staff on assigned shift. Contacts Administrator on Call for significant or unusual events to obtain consultation and direction.
- Ensures that patient care incidents are responded to appropriately and are fully documented during the shift of occurrence, and that report is given to the nurse manager for immediate follow-up. Depending upon the serious nature of the event, immediately contacts the Chief Nursing Officer, Director of Quality, and/or Director of Risk Management as appropriate.
- Intervenes as necessary to correct staff behaviors and re-direct work. Corrects and counsels or disciplines staff who are not complying with hospital policy or appropriately completing any assigned work. Documents interventions and provides appropriate department manager with written description of actions taken. Provides input to managers from direct staff observation on staff performance for incorporation into formal performance evaluation.
- Responds to all Rapid Responses, cardiac arrest (Code) situations, fires, or any type of disaster or incident in the facility. Follows facility emergency and disaster policies for appropriate response. Contacts Administrator on Call as appropriate to situation.
- Responds and directs the provision of care to patients presenting for emergency services. Secures appropriate physician care and documents interventions and disposition according to facility policies.
- Ensures that non-patient care tasks are assigned and performed on the designated shift, including but not limited to the following: checking the crash cart and documenting seal, performing narcotic count, etc. Ensures that accurate narcotic counts are performed and documented on each unit according to policy and any discrepancies are reported directly to the nurse manager.
- When assigned to direct patient care functions, provides direct care for assigned patients through implementation of the nursing process and according to the duties and responsibilities of the staff professional registered nurse role. Provides age and developmentally appropriate care to the adult and geriatric patient; complies with all patient safety initiatives.
- Evaluates environmental safety and provides environment that is safe for the patient based on age and developmental status of the adult and geriatric patient. Promotes an environment that is safe for self and staff, reporting unsafe conditions, and by using appropriate safe work practices such as proper body mechanics and applicable safety devices (patient lift and transfer equipment, safety needles and sharps disposal, PPE, etc.) Complies with Employee Health policies regarding illness and injury.
- Supports formal and informal quality and performance improvement activities. Identifies opportunities for improvement and collaborates with other clinical supervisors, nurse managers and nursing directors to effect change. Demonstrates initiative and follow-through to effect sustained improvements.
- Acts as the representative of the department and Administration in responding to concerns or complaints of patients and visitors. Provides appropriate immediate intervention and response. Demonstrates concern, listens carefully, and attempts to reduce immediate stress. Follows up appropriately with Nursing Director or Quality Director for further resolution.
- Ensures that any employee injury is reported immediately and documented. Secures emergency care (911) if necessary, or directs staff member for appropriate follow-up. On off-shifts intervenes immediately with any employee sustaining an exposure to a bloodborne pathogen. Obtains post exposure kit and follows all directions; ensures that actions are documented.
- Maintains confidentiality of staff and patient personal and medical information verbally, online and in print. Complies with all hospital policies related to computer use and system security. Maintains HIPAA security.
- Exercises positive, sensitive and respectful interpersonal skills at all times. Conducts self in a professional manner at all times, demonstrating the core values of responsibility, respect, and honesty, and serves as a role model for other staff. Intervenes to prevent inappropriate communications among staff, especially in patient care or public areas. Maintains a professional work environment.
Skills and Abilities
The ability to organize staff and prioritize patient care needs in an efficient manner so as to effectively accomplish the workload for an assigned shift.
The clinical knowledge and analytical ability to assess a patient’s condition and utilize the nursing process in directing the provision of comprehensive care to the patient.
The interpersonal skills necessary to interact positively with patients, families, medical personnel and other members of the healthcare team.
The physical ability for constant standing and walking; transferring patients, lifting and carrying supplies and equipment.
The ability to perform effectively and efficiently under the pressure of stressful or emergency situations.
The clinical and technical skills to work with high technology equipment, including mechanical ventilators, cardiac defibrillators, computers, etc.
Knowledge and Experience
Demonstrated leadership skills in prior roles.
Experience with medically complex and mechanically ventilated patients preferred.
License & Certifications
Licensed as a Professional Registered Nurse in the State of Illinois.
Current CPR certification.
Two years recent acute care experience required.
ACLS Certification required, or may obtain within 90 days of employment.
Bachelor of Science in nursing or related healthcare field.
Critical care experience.
Prior experience in a leadership role, such as team leader, relief charge nurse, charge nurse, or supervisor.
Work is performed in a patient care and office environment.
The above statements are intended to describe the general nature and level of the work being performed by people assigned this job. They are not exhaustive lists of all duties, responsibilities, knowledge, skills, abilities, and working conditions associated with it.
RML Specialty Hospital - 18 months ago