Cloud Platform Support Engineer
Virtustream Inc. - Atlanta, GA

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This position requires interaction and coordination among several different groups within the Product Development group including Operations, Development, QA and Support. Primarily maintains the production environment for the xStream IaaS Portal software and provides support for on-premises deployments of xStream for Virtustream’s software customers.


  • Troubleshoot production problems with the xStream portal products for and with customers including software error, networking errors, web service errors
  • Respond to customer-initiated service tickets for reported problems.
  • Build and maintain virtualization infrastructure to support the xStream portal system both in production as well as QA environments or other proof of concept environments.
  • Ability to work independently at a high productivity level.
  • Ability to communicate clearly both verbally and in written form; especially technical concepts.
  • Ability to work well as a member of a large team spanning multiple cultures and time zones.
  • Take initiative to accomplish tasks involving communication/coordination with Operations, Development and QA teams.
  • Plan, coordinate and execute deployment of the xStream portal upgrades to production environments.
  • Ability to read/write simple to complex PowerShell 2.0, Bash, Python, Ruby or similar scripts for system automation and configuration management.
  • High self-motivation and ability to learn multiple technologies and software applications with little supervision.
  • Ability to multi-task several projects at a time.
  • Improve existing processes and/or develop new processes to improve efficiency where needed.



  • Strong Linux System Administration Expertise
  • Virtualization Software: VMware vCenter 4.x/5.x,
  • Operating Systems: Windows XP/7/Server 2003/Server 2008 R2, Linux (CentOS 6.2+, RHEL 6.2+)
  • Databases: SQL Server 2008, PostgreSQL, MongoDB.
  • Web Servers: IIS 7.0+, NGINX, Apache.
  • Web Technologies: .NET Web Services, WCF Services, REST Services, Silverlight 4, HTML 5, Javascript.
  • Nimsoft Management Portal, Microsoft Active Directory.
  • Familiarity with Two-Factor Authentication concepts and experience managing and troubleshooting Safenet Authentication Manager 8.1 and MobilePass.
  • Intermediate to advanced knowledge of enterprise networking concepts; especially as it relates to virtualized environments.
  • Software Development: Microsoft Visual Studio 2010, Microsoft Team Foundation Server, Git.
  • Project Management: Version One
  • Other relevant applications: RabbitMQ, Puppet, Foreman, Jenkins.

  • *CB

    About this company
    Virtustream ( is a leading enterprise cloud software and services provider. The company's secure high-performance cloud...