Cloud Services Support Engineer
Kronos Incorporated - Chelmsford, MA

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Corporate Overview:
Kronos is the global leader in workforce management solutions that enable organizations to control labor costs, minimize compliance risk, and improve workforce productivity. Tens of thousands of organizations in 100 countries – including more than half the Fortune 1000® - use Kronos time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications. Kronos customers include enterprises large and small across diverse industries worldwide including retail, hospitality, healthcare, manufacturing, public sector, services, and distribution.

Kronos is a privately held company and was founded in 1977. Headquartered in Chelmsford, Massachusetts, Kronos employs more than 3,500 people worldwide.

Kronos is an Equal Opportunity Employer.

The Cloud Services Support Engineer is expected to deliver high quality, comprehensive Level I technical support on the Kronos Workforce Central Suite of products and technology platform within the Cloud Services Hosting environment. Team members are expected to engage in complex application and infrastructure troubleshooting via case work and direct communication with the Cloud Services customer base. Candidates for this position will respond, troubleshoot and assist in the resolution of database, application and infrastructure problems encountered in hosted environments.

He or she is expected to have prior experience supporting an enterprise sized application and experience is preferable in some of the following areas: Database system administration, knowledge of JBOSS application platform, security and authentication methodologies, application performance troubleshooting, network communication and general system administration.

The Cloud Services Support Engineer: Provides support for customers within the high availability model of the Kronos Hosting Center (focused on databases, application, infrastructure and performance). Communicates effectively to both technical and non-technical individuals at various levels internally and externally. Provide expertise as the internal escalation point for infrastructure and technology issues related to the Kronos application and Cloud Services environment. Maintain the highest possible level of expertise in applications, technologies and products associated with Kronos and Cloud Services.

The successful applicant will have demonstrated strong technical abilities to resolve a wide range of issues at both the application and technology tiers. They will be able to prioritize and work independently while effectively documenting complex tasks. They will demonstrate good judgment in troubleshooting and achieving long term problem resolution.

3-5 years of related work experience (in technical support, hosting operation or Kronos application support).

Resource will have technical experience in the following areas: Direct experience supporting application, hosting infrastructure and client-side troubleshooting techniques Working knowledge of PC's, operating systems, web technologies, communications protocols, and a demonstrated ability to troubleshoot complex technical problems on multiple platforms. SQL Server and/or Oracle database experience including scripting, security, and performance tuning. Microsoft Server system administration abilities. SSL, LDAP, Single Sign On knowledge and support experience helpful. Strong ability to multi-task

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Kronos is the global leader in delivering workforce management solutions in the cloud. Tens of thousands of organizations in more than 100...