" Cloud applications Sales and Customer Support "
with one of our direct clients in Atlanta, Georgia
for initial contract duration of 6 + month(s).
o A full-time Tier 1 Concierge will be responsible for inbound query support, account maintenance and troubleshooting support. Communication with customers will primarily be by phone and online chat.
o The Tier 1 Concierge will lead/participate in departmental training/ status meetings.
o The Tier 1 Concierge will complete all service requests and customer interactions according to Essential Cloud’s established timeframes.
o The Tier 1 Concierge will communicate effectively and consistently with the on the ground sales force to complete customer orders in a timely manner while providing the best possible experience for the customers.
o The Tier 1 Concierge will also be responsible for cross-selling and upselling Essential Cloud services.
? Must understand needs of potential business customers to determine appropriate solution and/or service
? Must complete all training requirements in order to remain current on application support information and functionality of newly on-boarded applications
o The Tier 1 Concierge will provide feedback to the Essential Cloud team about which applications are beneficial/not beneficial to our customers and also make suggestions on types of applications that should be incorporated into the marketplace.
o Basic technology knowledge (Required):
• Android, Apple and Microsoft device familiarity: Must be comfortable with smart devices, as Essential Cloud services are software and technology-based
• Basic computer skills to include Microsoft Office Suite and Google apps
• 35 WPM or more typing speed
o Excellent work ethic (Required)
o Call center environment (Preferred): Must be adaptable to a high-stress environment. We are looking for an individual who creates positive customer experiences even when interacting with a negative or stressed customer
o Customer service experience (Preferred): Must have excellent interpersonal skills with experience in save techniques and de-escalation.
o Language skills (Preferred): Seeking individuals who can speak multiple languages, including, but not limited to, Mandarin, Spanish, Vietnamese and Korean
o Sales or marketing experience (Preferred): Concierge responsibilities include cross-selling and upselling products
o College degree (Preferred)
o Flexibility in schedule (Required): Applicant must be able to work any assigned schedule which may include weekends.
o Clear written and verbal communication: Required
o Intermediate computer skills: Required
o Adaptability to high-stress environment: Required
o Excellent interpersonal skills: Required
o Attention to detail: Required
o Professionalism: Required
o Flexible schedule: Required
3i People, Inc. - 9 months ago