Collection Clerk
Market Force Information, Inc. - Louisville, CO

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About Us:
Market Force has recently been recognized as a “Cool Vendor of the Year” by Gartner Group, ranked #69 on the Forbes “America’s Most Promising Companies” list, a top private company by Colorado Business Magazine, ranked #21 on the Honomichl List and one of the country’s fastest growing companies by the Inc 500|5000.

Market Force is the leading global customer intelligence solutions company for some of the world’s largest brands, including major retailers, restaurants, grocery and convenience stores, financial institutions, hotels and hospitality, entertainment studios and consumer packaged goods companies. We are a privately-held company with our headquarters in Louisville, Colorado, and four Centers of Excellence in Albany, NY, Atlanta, Georgia, Winnipeg, Canada and outside of London, UK.

Our solutions help brands make sure they are consistently delighting their customers in every store, every time, and driving bottom line improvement. We provide clients with a comprehensive customer intelligence solution which includes collecting and analyzing multiple customer experience data streams from their locations, including mystery shopping, customer satisfaction surveys, call center services, and social media monitoring to give a holistic view of their in-store experience. At the same time, we are pioneering a new market—customer intelligence—with a groundbreaking technology platform that hosts that data and predictive analytics that enable clients to understand what matters most to consumers, and what changes will have the biggest impact to the business.

The Collections Clerk is accountable for collecting the maximum amount of overdue funds from customer.

Essential Duties and Responsibilities :
Collect outstanding cash by contacting customers directly and by coordinating with the client services team.

Includes collections for 5 divisions including calls to Canada and England.

Goal is to make at least 30 calls a day in order to keep accounts on track and follow up with promise to pay calls.

Investigate and resolve circumstances of non-payment by customers; research, negotiate and resolve conflicts regarding payments.

Process customer statements and send to customers monthly.

Maintain accurate records about the customer payment status.

Provide back up to Accounts Receivable as necessary.

Maintain financial security by adhering to internal accounting controls.

Protect organization's value by keeping information confidential.

Non-essential Duties and Responsibilities :
Adhere to accounting and organization mission by completing related tasks as needed.

Assist and support other accounting team members as needed.

Design and implement process improvement where applicable.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

1-3 years cash collection experience preferred.

Must be thorough, organized, and detail oriented.

Experience in a fast-paced, high-growth, emerging company environment preferred.

Computer Skills:
Proficient in the use and application of MS Office Suite (Word, PowerPoint and Outlook).

What does Market Force have to offer?

Market Force Information fosters an environment of energy, learning and growth. Along with offering competitive pay we are excited to offer great employee benefits including:

Health Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Life Insurance



Market Force Information is an equal opportunity employer.