Provide the highest level of service to all customers and other departments to facilitate a team environment and ensure the students receive the highest level of assistance and customer service.
Improve the collection process by assisting with the identification, selection and implementation of software enhancements and/or products (both internally developed and third-party) to assist in the management of student accounts and the Eclipse loan portfolio.
Enhance the Collections system to merge the Default Prevention population with the Eclipse population
Increase collections performance on Eclipse payments due from our Graduate and Withdrawal population.
Manage motivate and empower the corporate collections team to meet monthly/quarterly/yearly targets.
Develop and utilize various analytics to successfully track the performance of each Collector.
Maintain integrity of data by running reports and making updates where necessary
Develop and maintain an error free monthly statement process to improve collections performance.
Develop, maintain and process Eclipse correspondence for both our Active and Inactive student population, in order to maximize our collection efforts.
Develop telephone techniques that are conducive to our industry
Develop, Implement and Maintain a Policies and Procedures manual for the collections department.
Maximize collections from our 3rd Party collection agency partners and recommend new agencies when appropriate.
Ensure timely placement of accounts to external collection agencies
Develop and maintain proper tracking reports for all external collection agencies in the Eclipse system.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualified candidates must be at a advanced level using Excel.
Education and/or Experience: A bachelor's degree and a minimum of five years collections experience with at least 3 years in a supervisory level. Education industry experience preferred, but not essential.
Communication/Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from employees and the general public in a clear and courteous manner. Must speak fluent English, Bilingual is a plus.