Collection Manager
Solomon and Solomon, P.C. - Albany, NY

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To meet liquidation goals on assigned clients through effective people and portfolio management. To follow client guidelines resulting in low risk audits.

Responsibilities:
  • Motivate and train staff, creating a positive, productive atmosphere.
  • Facilitate growth and development of supervisors and others by providing timely and effective feedback, coaching and counseling.
  • Monitor and review collection activity.
  • Work directly with supervisors and collectors to generate revenue and ensure accounts are worked properly.
  • Review collection accounts and promises daily.
  • Audit collection files.
  • Coordinate, supervise and assist in the preparation, review and analysis of required reports, maintaining office revenue numbers and specific client goals.
  • Coordinate and supervisor system analysis, needs assessment, and targeted training of unit personnel, including file reviews, monitoring and identifying performance issues.
  • Initiate the preparation, review and analysis of performance measurements, implementing unit feedback and improvement processes.
  • Maintain strong working relationships with team members, co-workers, and clients.
Experience, Knowledge, and Skills:
  • 3-5 years of progressive responsibility managing people in a production oriented environment.
  • Strong work ethic.
  • Excellent leadership abilities, maintaining flexibility, firmness and empathy, while developing strong teamwork skills among and within assigned employee groups.
  • Creative, proactive and assertive
  • Strong coaching, feedback and problem resolution skills.
  • Excellent communication skills; oral, written and auditory.
  • Excellent organizational skills; ability to prioritize, maintain attention to detail, and recognize time constraints.
  • Excellent aptitude for learning new things.

Solomon and Solomon, P.C. - 21 months ago - save job - block
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