Are you looking to join a team where you are valued for your contribution?
Then come be a part of Telhio Credit Union, a strong and stable company since 1934.
We are looking for an enthusiastic, motivated individual to fill a Part-Time position as a Collection Specialist.
POSITION SUMMARY
Under the direction of the Asset Protection Supervisor, is responsible for performing the collection activities associated with delinquent account identification and resolution. Utilizes knowledge of collection policies and procedures to establish goals and objectives for review of individual delinquent loan accounts, determine probable reasons for account status, and contact members to resolve the delinquency and favorably maintain the credit union image.
This position has the responsibility of being firm, professional, courteous and diplomatic in contacts with members. Must maintain working knowledge of current and pending laws and regulations pertaining to collections. Maintains confidentiality of all corporate and member activities. The ability to make sound decisions protecting the credit union and member relations.
We are looking for team members who will thrive in an environment where individuals are encouraged to be self-starters, but also to work in collaboration with team members.
Telhio offers highly competitive pay based on applicant's experience. However, pay is just one component of our benefits package for part-time employees. We have an excellent 401(k) plan, with company matching contributions. Also, our generous schedule for paid holidays as well as paid vacation, allow you the flexibility you need to maintain work-life balance; and we also offer employee training and an Employee Assistance Program (EAP).
Telhio Credit Union is a strong, secure financial institution, serving Franklin County and the surrounding communities since 1934. We provide a full-range of banking services for our 48,000 members, and membership is open to anyone who lives, works, worships or goes to school in Franklin County. Telhio Credit Union is an equal opportunity employer.
DUTIES
1. Thoroughly documents all conversations, letters, e-mails, and faxes from members in the FSP system.
2. Follows up the delinquent notices by telephone and/or letters to secure a satisfactory resolution to the repayment problem.
3. Identifies the reason for delinquency on all accounts by making telephone contact with the member and offers solutions based on individual member capacity in order to help members become contractually current on any past due accounts.
4. Researches payment posting errors that affect the status of a loan repayment. Follows through to ensure warranted corrections are completed.
5. Works with Director of Asset Protection on unusual and difficult cases, using sound judgment to request escalated collection activity.
6. Follows the Collection Policies and Procedures on past due accounts to ensure all necessary actions are being taken to bring all accounts current while educating the member on the importance of maintaining a current contractual status.
7. Maintains communication with repossession companies and provides them any and all current information we can.
8. Skip traces on accounts as needed documenting results in the Member Contact Maintenance screen.
9. Responsible for compliance with all required regulations and polices, especially with all Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) policies, procedures and regulations.
10. Performs other duties as assigned or required to ensure member service standards are met.
QUALIFICATIONS
Must have previous 1-2 years collections experience.
Preferred candidates will have previous collections experience with a credit union, financial institution and have skip tracing experience.
Must be familiar with basic technical information regarding various filing requirements in connection with foreclosures, wage garnishments bankruptcies, repossessions, etc.
Must have a full understanding of Fair Debt Collection Policy Act.
Strong computer/PC skills, ability to operate standard office equipment.
Must be able to communicate effective and correctly, and to present a positive and professional image, both verbally and in writing.
Present a positive and professional image.
Must be able to handle multiple projects and tasks and meet deadlines.
Organize and prioritize work assignments with minimal supervision.
Understands department procedures and applies job related education skills and experiences into job performance.
Must be flexible and willing to take on additional roles.
Telhio applicants must be able to pass a background check including: Credit, Drug Screen, Bondability, & Criminal Background.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; standing; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data.
1. Thoroughly documents all conversations, letters, e-mails, and faxes from members in the FSP system.
2. Follows up the delinquent notices by telephone and/or letters to secure a satisfactory resolution to the repayment problem.
3. Identifies the reason for delinquency on all accounts by making telephone contact with the member and offers solutions based on individual member capacity in order to help members become contractually current on any past due accounts.
4. Researches payment posting errors that affect the status of a loan repayment. Follows through to ensure warranted corrections are completed.
5. Works with Director of Asset Protection on unusual and difficult cases, using sound judgment to request escalated collection activity.
6. Follows the Collection Policies and Procedures on past due accounts to ensure all necessary actions are being taken to bring all accounts current while educating the member on the importance of maintaining a current contractual status.
7. Maintains communication with repossession companies and provides them any and all current information we can.
8. Skip traces on accounts as needed documenting results in the Member Contact Maintenance screen.
9. Responsible for compliance with all required regulations and polices, especially with all Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) policies, procedures and regulations.
10. Performs other duties as assigned or required to ensure member service standards are met.
Telhio Credit Union - 10 months ago
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