Posting Job Title |
Farmers Branch, TX, US
Area of Interest
Customer Service/Member Services
Posting Job Description
Time Warner Cable Texas Market currently seeks a Commercial Accounts Collection Specialist in our Farmers Branch, TX location. Please find below a brief description of the essential duties and responsibilities required to function successfully in this position.
The purpose of this position is to make outbound calls to Business Services delinquent customer accounts in the billing system.
ESSENTIAL JOB DUTIES:
1. Make outbound calls to delinquent Business Services Accounts
2. Research customer accounts for possible billing errors
3. Update Sales Force system with customer contact information
4. Maintain delinquency of assigned AR area
5. Create weekly AR summary reporting for supervisor review
6. Maintain relationship with Business Services contacts to resolve account issues
7. Process Non-Pay Disconnect Orders for unresolved delinquent Business Services Accounts
8. Performs other duties as assigned.
9. Regular, punctual and consistent attendance.
1. Type 40 words per minute use of telephone system and ten key by touch.
2. Must be very detailed oriented and have strong verbal, written, and interpersonal communication.
3. Knowledge of basic mathematics, basic accounting, bookkeeping, and general office procedures.
4. Working knowledge of various windows based computer software packages including spreadsheet and word processing required.
5. Discretion is necessary in this position due to access to confidential information such as customer's billing information, credit card numbers, social security numbers, etc.
6. Must have a clear understanding of 1) the Fair Debt Collection Practices Act; and 2) Bankruptcy Law as it relates to Chapter 7 and Chapter 13. Knowledge of our CSG billing system helpful.
EDUCATION & EXPERIENCE:
This position requires a high school diploma or equivalent. Must have a minimum of 1 year office, billing, accounting, and customer service and collections experience. One to three years of general accounting/bookkeeping experience preferred.
No Supervisory responsibilities with this position.
Controlling Establishment ID
00500 - Farmers Branch
Time Warner Cable (TWC) makes coaxial quiver. The company is the #2 US cable company, after Comcast, with operations in 28 states. Its core...