Collection Specialist
Columbus McKinnon Corporation - Amherst, NY

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Columbus McKinnon Corporation (NASDAQ: CMCO) is a leading designer and manufacturer of material handling products, systems and services which efficiently and ergonomically move, lift, position or secure material. Columbus McKinnon’s key products include hoists, cranes, actuators, chain and forged attachments. The Company’s products serve a wide variety of commercial and industrial applications that require the safety and quality provided by Columbus McKinnon’s superior product design and engineering know-how. The Company’s stable of well-known brand names include CM, Coffing, Duff-Norton, Pfaff, Shaw-Box and Yale. These brands hold a commanding share in the U.S. market and a growing presence abroad. Headquartered in Amherst, NY, Columbus McKinnon has a long and rich history of accomplishments dating back to 1875.

We are currently seeking a Collection Specialist to join our Credit/Collections team. The Collection Specialist will be responsible for collecting the maximum amount of overdue funds from customers, which may include a variety of collection techniques, legal claims, and the selective use of outside collection services.

Essential Duties and Responsibilities
  • Reviews delinquent account records and contacts customers regarding overdue amounts.
  • Issues dunning letters to overdue accounts.
  • Investigates and escalates customer complaints and billing discrepancies for resolution.
  • Negotiates settlements with problem accounts.
  • Reviews and resolves credit hold issues.
  • Monitors accounts on CIA, LC, Cash and Progressive billing terms.
  • Escalates accounts to Senior Collector for referral to collection agency, legal action or bad debt write off.
  • Works with cash application specialists for the proper application of customer remittances.
  • Researches and resolves customer payment discrepancies.
  • Other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience
Associate's degree (A. A.) or equivalent from two-year College or technical school; or two to five years related experience and/or training; or equivalent combination of education and experience.

Language & Communication Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Database software; Internet software; Manufacturing software; Spreadsheet software (Excel) and Word Processing software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Location of Position
Amherst, NY

Columbus McKinnon Corporation offers:
A Dynamic Company Culture
Comprehensive Benefit Package
Competitive Compensation Plans

If interested in applying for this position, please send your resume to Jody Adolf at . E.O.E. M/F/V/D

About this company
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Columbus McKinnon (NASDAQ: CMCO) is a leading worldwide designer, manufacturer and marketer of material handling products, systems and...