o Manage all accounts over 30 days past due.
o Work with Region office to ensure all eligible accounts are reported to outside vendor for collections matrix. (D&B)
o Maintain all accounts that are marked Collections Exempt.
o Make collection calls and send letters when needed.
o Update Trux monthly with any new additions and subtractions for online invoicing.
o Research and return updated spreadsheets for shut-offs and write-offs to Region office within deadlines.
o Receive phone calls from customers.
o Process payments for customers within the Collections matrix.
o Make notes to file on any action taken.
o Notify A/R of any debits or credits to apply to customer accounts. Verify these changes.
o Process customer refunds.
High school diploma/GED or equivalent work experience
2+ plus year of related experience
Equal Opportunity Employer M/F/D/V