Collections Lead
Southern Wine & Spirits - Lakeland, FL

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Southern Wine & Spirits is looking to add a Collections Lead to our growing team at the National Call Center in Lakeland, FL. The position is for the following shift : 11:00 AM - 8:00 PM.

Responsibilities include dedicated support for the Collection departments/supervisors, as well as back-up assistance for various Collection duties, payment posting, and customer calls (as needed).

Answers incoming call center lines as well as direct calls.

Responds to requests/correspondence from customers and sales force.

Processes State listings and releases

Processes State COD authorization requests

Conducts team meetings.

Assists with training of agents.

Exhibits a strong sense of Leadership and mentoring/coaching for the agents.

Backs up Customer Care functions as needed.

Any other duties as assigned by management

Required Skills

Required Experience

High School Diploma/GED and 1 - 2 years of relevant experience.

Proficient MS Office (Word, Excel, Outlook) and proprietary record-keeping database.

About this company
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Southern Wine & Spirits of America, fueled by alcohol, dominates nationwide. The company is one of the largest distributors of wine and...