Collections Manager
Windham Professionals - Las Vegas, NV

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Directs and coordinates activities of workers engaged in collecting delinquent accounts by performing the following duties personally or through subordinate supervisors

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to the following:
  • Motivates collection supervisors and collectors

  • Collects money using the telephone, provide talk-off when needed

  • Monitors client production and recovery rates

  • Helps to respond to complaints

  • Performs queue audits

  • Monitors collector’s calls to maintain compliance with state and federal laws

  • Utilized as a second voice to resolve consumer disputes

  • Hires, disciplines, and terminates employees when necessary

  • Monitor collector’s performance on a monthly basis

  • Portfolio guidelines / changes

  • Attendance logs, Enterprise monitoring, maintain and implement schedules, review TO requests

  • Address and handle all complaints

  • Performance reviews, Employee disciplinary reports, write ups, etc.

  • Interact with training collectors

  • Create and implement the Dialer schedule

  • Set daily, weekly and monthly goals

  • Review 50+ accounts daily and communicate feedback

  • Implementation of new ideas for portfolio

  • Walk the floor – (keep them motivated, 2 nd voices, offer suggestions)

  • Review collector queues


Manages subordinate supervisors who supervise five+ employees in the collections department, responsible for the overall direction, coordination, and evaluation of the unit, carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws

  • High school diploma or GED required

  • Minimum of one year collection experience

  • Complete understanding of FDCPA

  • Ability to manage a team of 10-15 collectors and 1 supervisor

  • No written warnings for attendance

Windham Professionals is an Equal Opportunity Employer/Affirmative Action Employer. M/F/V/D

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