Collections Operations Team Manager
Barclays - Newark, NJ

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Headquartered in Wilmington, Del., Barclaycard US creates customized, co-branded credit card programs for some of the country's most successful travel, entertainment, retail, affinity and financial institutions. The business employs 1,300 associates.

Barclaycard, part of Barclays Global Retail Banking division, is a leading global payment business that helps consumers, retailers and businesses to make and accept payments flexibly, and to access short-term credit when needed.

The company is one of the pioneers of new forms of payments, and is at the forefront of developing viable contactless and mobile payment options for today and cutting edge forms of payment for the future. It also issues credit and charge cards to corporate customers and the British Government. Barclaycard partners with a wide range of organizations across the globe to offer their customers or members payment options and credit.

Barclaycard operates in the United States, Europe, Africa and the Middle and Far East.

Key Accountabilities

:

Manage daily staffing and workflow, and ensure adherence to department quantity and quality standards.

Proactively identify service delivery failures and escalate issue/impact to appropriate business owners

Meet regularly with individual team members; coach them to meet and exceed their metrics and sales goals.

Utilize reporting and direct observation to keep them abreast of their performance towards those goals.

Provide performance analysis to implement action plan strategies to improve overall performance

Be a resource for policy, procedure, and human resources questions/issues.

Day to day decisions are generally made without seeking higher authority.

Has intensive interaction with subordinates through coaching and mentoring.

Has an impact on the success of the functional area.

Control Objective (5%)

Understand the appropriate Policies & Standards applicable to my role through reading the Code of Conduct and other training allocated to me. Where responsible for risks and controls ensure that these are appropriate and fit for purpose.

Measures:
All mandatory training completed to deadline and understood within given timescales.

Where applicable, all key risks identified, tracked, logged and managed as per the Risk Framework procedures

Where applicable, all key controls to have identified owners, with audit trail of regular review and maintenance together with supporting records.

Where applicable, all risk events (incidents) or control failures to be escalated, investigated, reported and fixed at root cause to prevent reoccurrence

Qualifications

Minimum one year management experience in environment.

Banking, credit card, call center experience a strong plus.

Superior interpersonal and leadership skills; proven ability to develop and motivate employees to meet and exceed performance standards.

Strong understand of SL and staffing management

Strong analytical and PC skills.

Excellent witten and verbal communications skills.

Energetic; able to work with others in a fast-paced, team environment and to interact effectively with all levels of management.

College degree a plus.

Barclays - 20 months ago - save job - block
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