Collections Representative
Apria Healthcare - Tempe, AZ

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Apria Healthcare is the largest provider of home healthcare products and services in the United States, offering a comprehensive range of home respiratory therapy, home infusion therapy and home medical equipment services to over 2 million patients annually in all 50 states through approximately 550 locations. We are committed to full-service homecare solutions that give maximum independence to our patients. Please visit our website at

Researches any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to insurance carriers or customers on delinquent payments.

Reviews claims denied for payment and underpaid claims. Verifies payment information adjustments to supervisor.

Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys.

Complies with the Fair Debt Collector Practices Act (FDCPA).

Responds to customer inquiries regarding account status.

Researches customer's accounts thoroughly and documents appropriately.

Resolves discrepancies and prepares adjustments and refunds as necessary.

Coordinates collection agency communication.

Ensures that all information regarding collection activity of account is entered accurately into the billing system.

Brings recurring issues to the attention of the department supervisor.

Initiates payments and resubmits bills as necessary.

Pursues patient for payment obligations when insurance defaults as permitted by law or contractual relationships.

Performs other related duties as directed by supervisor.


Education or experience equivalent to a high school diploma is required.

At least one year related experience is required.

Apria Healthcare

(or Coram Healthcare

) is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.

Because Apria believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/D/V


Billing and Collections

Primary Location




Apria Healthcare - 2 years ago - save job
About this company
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As the nation’s largest provider of home healthcare products and services, Apria helps thousands of Americans live healthier and feel...