The Collection Representative will, within delegated authority, manage a portfolio of customer accounts to meet established financial objectives and service level targets. And will function as a member of a team of collectors/customer financial representatives to meet the company’s overall goals and objectives.
Essential Duties include but are not limited to the following:
Contact customers to ensure timely payment of amounts owed.
Research and reconcile customer payments, credits, and invoices to reflect the proper status and balance of the customer account receivable.
Identify and resolve obstacles to customer payments i.e., customer disputes and discrepancies.
Contact internal departments and key stakeholders; including Sales, Professional Services, Contracts . . . to resolve customer issues.
Familiarity / working knowledge of individual customer contracts to ensure well informed communication with customers and all internal personnel.
Record and document all customer and internal communications in the appropriate informational database.
Follow established collection strategies including calls, e-mails, credit holds, and escalation to management.
Overall responsibility for expected performance of individual assigned portfolio of accounts and team goals; including but not limited to aging, DSO, unapplied cash and credits, daily administrative tasks
Bachelor degree, preferably in Accounting, Finance, or Business major.
Minimum 2 years commercial collection experience, computer software industry experience is a plus.
Strong analytical skills.
Strong writing and verbal communication skills.
Well versed in Microsoft Office products Outlook, Word, Excel, and PowerPoint.
SAP and Software industry experience is a plus.
Serving the nonprofit and education sectors for 30 years, Blackbaud (NASDAQ: BLKB) combines technology and expertise to help organizations...