This position are located in Reading, PA.
Responsible for the collection of overdrawn deposit accounts via telephone contact with customers.
Resolve customer issues with regard to their outstanding negative balance.
Negotiate repayment terms with customers.
Provide consistent quality customer service to internal and external customers that meets or exceeds standards.
Advise customers of their responsibilities under terms of contract.
Provide individual loan counseling on acceptable repayment terms.
Identify customer service issues and route them to the appropriate area for resolution.
Use skip tracing techniques to locate and contact customers.
Other Duties as assigned
High School Diploma or equivalent.
6 months Collections, Customer service or Telemarketing Experience.
PC experience, Microsoft Office.
Skilled in communicating with customers and negotiating to meet objectives.
Knowledge of all applicable collection laws including FDCPA and GLB.
Effective negotiation skills and effective follow-up with customers to ensure adherence to repayment terms.
Performs job requirement/responsibilities in compliance with applicable laws and regulations.
To express interest in and be considered for a position, please provide your background information and work experience by completing the employment application in its entirety. Incomplete information may result in rejection of your application from consideration.
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